Job Overview
Location
Dublin, Ireland; London, England
Job Type
Full-time
Category
Full-Stack Engineer
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Staff Product Engineer - Growth at Intercom, you will serve as a technical leader within the Self-Serve team, driving end-to-end customer journey improvements from discovery to paid conversion without sales involvement, directly impacting self-serve ARR and revenue growth through high-impact experimentation and product innovation.
- • Day to day, you will contribute to technical architecture for scalable systems handling customer-to-customer requests, participate in full software development lifecycle from ideation to implementation, build using AI-powered developer tools to reduce friction, mentor and hire engineers while raising technical standards, and collaborate closely with product, design, data, and GTM teams to execute experiments that improve sign-up, trial, and upgrade funnels.
- • You will join Intercom’s Growth organization, a cross-functional unit working closely with Marketing, Web, Billing, Pricing and Packaging teams, where ownership of self-serve customer acquisition, retention, and expansion is tightly aligned with revenue outcomes and supported by a culture of speed, intensity, and customer-centric innovation.
- • In this role, you will deepen your expertise in growth engineering, distributed systems, and product-led growth strategies while shaping team technical direction, mentoring peers, and delivering measurable impact on customer adoption and revenue—positioning you as a key driver of Intercom’s next phase of scalable, self-serve success.
🎯 Requirements
- • Significant demonstrated impact of your work on product outcomes or team performance in prior roles
- • Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl) with ability to quickly learn or introduce better ways of working
- • 2+ years of experience as the primary technical leader for a team
- • Experience with distributed systems
- • Proven track record of collaborating directly with product teams and designers to deliver customer or user value
- • Background in building exciting SaaS products with genuine user adoption and satisfaction
🏖️ Benefits
- • Competitive salary and equity in a fast-growing startup
- • Daily lunch service, snack foods, and fully stocked kitchen
- • Pension scheme with company match up to 4%
- • Comprehensive health, dental, and life insurance for you and dependents
- • Flexible paid time off policy
- • Paid maternity leave and 6 weeks paternity leave
- • Cycle-to-Work Scheme with secure bike storage
- • Standard MacBook provision with Windows available when needed
Skills & Technologies
About Intercom, Inc.
Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.
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