Staff Product Manager - Core Commerce Platform

Twilio Inc.

Job Overview

Location

Remote - Canada

Job Type

Full-time

Full Job Description

📋 Description

• Lead the evolution of Twilio’s Core Commerce Platform into a highly productized, extensible engine that powers global revenue by architecting a commerce-as-a-service platform enabling internal teams to launch, price, and scale products with zero friction.
• Own the end-to-end quote-to-cash lifecycle, including high-throughput metering, real-time rating, and accurate invoice generation, ensuring usage fidelity and financial integrity across systems.
• Partner with Engineering, Finance, Compliance, and GTM to translate complex financial requirements into scalable technical specifications, while mentoring PMs on technical product discovery and driving data-driven decision-making through analytics and experimentation.
• Embed AI capabilities into the commerce platform for billing optimization, anomaly detection, and automated reporting, while leading forensic discovery efforts to untangle legacy systems and technical debt.
• Design self-service tools, SDKs, and documentation for internal tenants, ensuring seamless onboarding and enabling autonomous product launches across Twilio’s ecosystem.

🎯 Requirements

• 8+ years of industry experience
• 5+ years of Product Management experience, with at least 3 years focused on commerce, billing, or financial platforms at scale
• Demonstrated ability to lead complex cross-functional initiatives across engineering, finance, risk, and operations
• Strong technical acumen with experience in APIs, extensible platforms, and complex system design
• Data-driven decision maker with a track record of defining KPIs and measuring platform success
• Excellent communication and executive-level stakeholder management skills
• Experience with SaaS, large-scale platforms, or multi-product ecosystems
• Deep experience with Agile and related agile tooling, such as Jira
• Bachelor’s degree or equivalent experience

🏖️ Benefits

• Competitive pay with estimated salary range of CAD 145,840.00 - CAD 182,300.00 for British Columbia-based employees
• Target bonus percentage of 15%
• Generous time off, ample parental and wellness leave, healthcare, and retirement savings program
• Eligibility for additional compensation including incentive programs, commissions, equity grants, and health and wellness benefits
• Remote-first work culture with flexibility to work from Ontario, British Columbia, or Alberta, Canada
• Opportunities to build positive change in communities through supported volunteering and donation efforts

Skills & Technologies

Product Management

Senior

Remote

Degree Required

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Twilio Inc.

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About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

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