Job Overview
Location
MA - Remote
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead the end-to-end redesign of the professional onboarding experience for healthcare workers on ShiftKey’s marketplace, from registration and identity verification to credential collection and first-shift readiness.
- • Drive initiatives to accelerate time-to-productivity for professionals, focusing on reducing friction in compliance-heavy, regulated onboarding workflows.
- • Architect a flexible, modular onboarding system that adapts to varying credential complexity across roles—from CNAs to RNs and surgical techs—without relying on bespoke builds for each profession.
- • Serve as the primary consumer and specifier of the internal credentialing rules engine, ensuring onboarding workflows align precisely with compliance requirements and deliver a clear, confidence-building user experience.
- • Integrate AI-native workflows and agentic solutions to automate manual, high-friction steps in credential verification, document submission, and compliance validation.
- • Collaborate cross-functionally with engineering delivery partners, compliance teams, and peer product managers to define product non-negotiables while leveraging external teams for execution.
- • Use data to measure and improve onboarding funnel conversion rates, directly linking throughput improvements to business outcomes such as supply liquidity and facility fill rates.
- • Act as the voice of the supply-side user, advocating for streamlined, intuitive experiences that respect the time constraints and diverse backgrounds of healthcare professionals.
- • Translate complex regulatory and credentialing requirements into actionable product specifications that balance compliance, speed, and usability.
- • Own the product roadmap for onboarding, prioritizing initiatives based on impact, feasibility, and alignment with company goals to scale the platform across diverse care settings.
- • Work asynchronously across U.S. time zones, partnering with distributed teams in engineering, compliance, and operations to deliver consistent, high-quality outcomes.
- • Maintain deep awareness of industry-specific credentialing standards and evolving healthcare workforce dynamics to inform product decisions.
- • Ensure all onboarding features uphold ShiftKey’s commitment to inclusivity, accessibility, and equitable access for professionals of all backgrounds and experience levels.
🎯 Requirements
- • 7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity.
- • Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments.
- • Real-world experience designing and deploying AI agents or automated intelligence within production workflows.
- • Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate.
- • Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams.
🏖️ Benefits
- • Comprehensive health, vision, and dental coverage.
- • Benefits begin on your first day.
- • Generous PTO and company-paid holidays, including flexible floating holidays.
- • 100% 401(k) employer match up to 6%.
- • Paid parental leave.
- • Wellness support, including access to mental health resources.
Skills & Technologies
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About ShiftKey, Inc.
ShiftKey operates a healthcare workforce marketplace that connects licensed nurses, CNAs and other clinicians with open shifts at healthcare facilities via an app-based platform. Facilities post per-diem shifts with rates and requirements; clinicians claim them, work, and submit verified time sheets for rapid payment. The platform handles credential verification, compliance tracking, ratings and payments, giving facilities on-demand staffing flexibility while letting clinicians set their own schedules. Founded in 2016 and headquartered in Dallas, Texas, ShiftKey now serves thousands of post-acute and hospital partners across the United States.
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