Staff Technical Account Manager

Illumio, Inc.

Job Overview

Location

Virginia - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a strategic technical advisor to enterprise customers, guiding the adoption, optimization, and operationalization of Illumio’s AI Security Graph platform to maximize cybersecurity resilience and business value.
• Deliver structured Technical Account Manager engagements including onboarding support, adoption planning, operational reviews, value realization activities, and renewal/expansion readiness assessments.
• Translate platform telemetry, adoption signals, support trends, and customer feedback into actionable recommendations that advance platform maturity, reduce risk, and improve operational confidence at scale.
• Provide proactive strategic advisory on critical technical decisions such as platform upgrades, architecture changes, policy evolution, and feature adoption aligned with customer priorities and operating models.
• Conduct health reviews and risk assessments using support case analysis, incident pattern recognition, and best-practice evaluations to identify and mitigate operational friction and security vulnerabilities.
• Prepare and deliver executive-ready insights including QBR content, impact reviews, adoption summaries, value realization updates, health assessments, and risk mitigation recommendations to demonstrate sustained technical and business outcomes.
• Partner cross-functionally with Customer Success Advisors, Professional Services, Support, Sales, Engineering, and Product Management teams to ensure seamless customer experiences and coordinated technical outcomes.
• Identify adoption gaps and recommend enablement opportunities to accelerate platform utilization and help customers realize the full operational value of their Illumio investment.
• Coordinate escalation management, document remediation actions, and support customers in reducing repeat operational issues to strengthen long-term resilience.
• Travel up to 30% for customer engagements, executive reviews, team meetings, training, and field enablement activities as required by business needs.
• Operate within a defined delivery framework using standardized deliverables, platform maturity indicators, engagement cadence, and success measures to ensure consistent, outcome-driven customer interactions.
• Communicate complex technical concepts clearly to technical teams, executives, and cross-functional stakeholders, translating them into business-relevant guidance tied to customer priorities and risk reduction.
• Support enterprise customers across hybrid multi-cloud environments, leveraging knowledge of Zero Trust, segmentation, enterprise infrastructure, and security operations to drive sustained technical adoption.
• Maintain awareness of customer lifecycle motions including onboarding, optimization, operationalization, expansion, renewal, and executive stakeholder engagement to align technical guidance with business milestones.
• Work independently while effectively coordinating across multiple internal teams and customer stakeholders to deliver coordinated, high-impact technical outcomes.
• Apply business acumen and consultative problem-solving to connect technical recommendations to measurable outcomes such as renewal confidence, expansion opportunities, risk reduction, and operational efficiency.

🎯 Requirements

• Demonstrated experience translating technical data, adoption metrics, platform signals, support trends, or customer feedback into practical recommendations that advance platform maturity and measurable outcomes.
• Proven experience supporting customer-facing technical engagements such as adoption reviews, health checks, operational reviews, escalation management, implementation advisory, enablement sessions, or executive business reviews.
• Working knowledge of cybersecurity, Zero Trust, network segmentation, enterprise infrastructure, or security operations environments.
• Ability to communicate clearly with technical teams, executives, and cross-functional partners, translating complex technical topics into business-relevant guidance.
• Experience supporting enterprise SaaS platforms, cybersecurity solutions, or complex technical customer environments.
• Ability to travel up to 30% for customer engagements, meetings, and field enablement.

🏖️ Benefits

• Opportunity to work with a market-leading cybersecurity platform recognized as a Leader in the Forrester Wave™ for Microsegmentation.
• Collaborative, outcome-driven culture focused on technical excellence and customer advocacy.
• Exposure to cutting-edge AI-powered breach containment technology in hybrid multi-cloud environments.
• Career growth through engagement with enterprise customers, cross-functional teams, and strategic technical initiatives.

Skills & Technologies

Senior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Illumio, Inc.

Visit Website

About Illumio, Inc.

Illumio, Inc. provides zero-trust segmentation software that stops breaches from spreading across hybrid-cloud data centers and endpoints. Its platform maps application dependencies, then enforces workload-to-workload communication rules on servers, VMs, containers and bare-metal in real time without network changes. Organizations use Illumio to visualize traffic flows, ring-fence critical assets and meet regulatory mandates. Founded in 2013, the company serves Fortune 500 enterprises and federal agencies from headquarters in Sunnyvale, California.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.