Staffing Operations Manager

📋 Description

• • Manage and support a team of recruiters, ensuring daily accountability, output quality, and professional development
• • Oversee recruitment operations from pipeline management through to placement, maintaining process integrity at every stage
• • Administer and optimize ATS workflows to ensure accurate tracking, reporting, and system hygiene
• • Identify operational bottlenecks and implement scalable solutions to improve team efficiency
• • Support client account management by ensuring service levels are consistently met and issues are resolved promptly
• • Track and report on team KPIs, flagging risks and driving performance improvements
• • Coordinate with internal teams to align on priorities, capacity, and hiring goals
• • Maintain documentation of processes, workflows, and operational standards
• • Work within US time zones (EST–PST) to support remote collaboration with US-based clients and teams
• • Ensure all recruitment operations adhere to documented SOPs, playbooks, and operational standards
• • Utilize ATS platforms to monitor candidate pipelines, manage job postings, and generate performance reports
• • Communicate clearly in written and spoken English with recruiters, clients, and cross-functional teams
• • Maintain high standards of organization while managing competing priorities in a high-volume recruitment environment
• • Use remote collaboration tools including Slack, Zoom, Google Workspace, and Asana to lead distributed teams
• • Record a video as part of the mandatory application process to be considered for the role
• • Operate within a fully remote structure while maintaining alignment with US-based business operations
• • Drive continuous improvement in recruitment efficiency through data-informed operational decisions
• • Ensure accurate and timely reporting of team metrics to leadership
• • Collaborate with internal stakeholders to forecast hiring needs and allocate recruiter capacity effectively
• • Uphold process integrity across all stages of the recruitment lifecycle, from sourcing to placement
• • Be accountable for the performance and development of direct reports in a staffing agency environment
• • Apply prior staffing agency experience to refine and scale recruitment operations
• • Respond to client service issues promptly to maintain high retention and satisfaction levels
• • Adapt workflows based on performance data and team feedback to enhance productivity
• • Ensure all operational documentation is current, accessible, and followed by the recruitment team
• • Work exclusively within US time zones to enable real-time coordination with clients and internal teams
• • Demonstrate fluency with remote work tools and proven experience working with US or UK-based companies
• • Maintain strict adherence to application requirements, including completion of the full application form and video submission