Job Overview
Location
Remote - Europe
Job Type
Full-time
Category
Customer Success
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As a Startup Customer Success Manager for Ashby Inc., you will serve as the primary point of contact for early-stage customers across the EMEA region, helping them build hiring excellence into their organizational DNA by guiding them through onboarding and ongoing product adoption.
- • You will own a book of customers, manage shared inbox inquiries, conduct customer calls per SLA, and lead medium to large projects such as building in-app onboarding experiences, curating e-webinars, and embedding retention best practices into customer engagement.
- • You will collaborate with a team of fifteen Customer Success professionals spanning the US and EMEA, contributing to a pooled (1:many) support model that ensures agile, scalable customer interactions while maintaining high-touch support when needed.
- • You will develop deep product expertise in Ashby’s complex recruiting platform, become a trusted advisor to startup leaders, and grow your ability to solve multifaceted customer challenges through principled thinking, detailed communication, and proactive process improvement.
- • You will gain ownership over strategic initiatives that impact customer retention and product adoption, shadow peers, take on customer calls within 60 days, and manage a full book of accounts by day 90, positioning you for long-term impact in a high-growth startup environment.
🎯 Requirements
- • Minimum 2 years of full-time experience as a Startup Customer Success Manager, Account Manager, or Program Manager in a customer-facing role supporting a complex, rapidly evolving SaaS product.
- • Proven ability to become a subject matter expert in complex tools (e.g., Zapier, HubSpot, Acuity Scheduling) and translate that knowledge into clear, empathetic guidance for diverse user groups.
- • Strong written and verbal communication skills, with a track record of solving complex customer challenges through detailed, principled thinking and collaborative problem-solving.
🏖️ Benefits
- • 10-year exercise window for stock options, allowing financial flexibility when leaving the company.
- • Unlimited PTO with a recommended four weeks per year, actively encouraged through regular check-ins.
- • Generous budget for equipment, software, and office furniture to support remote productivity and comfort.
- • $100/month education stipend, with manager approval for higher-cost learning opportunities like conferences.
Skills & Technologies
About Ashby Inc.
Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.
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