Job Overview
Location
Remote
Job Type
Full-time
Category
Other
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Monitor and respond to real-time clinician inquiries across Slack channels to track those marked as cleared to practice (CTP) and ensure adherence to required workflows
- • Identify clinicians who have completed training and proactively follow up via Slack, text, email, and phone with those who have not completed required training
- • Regularly review and manage email communications for pending clinician questions, operational updates, and requests
- • Update the New Clinicians Google Sheet with detailed progress notes, comments, and activation status for each clinician
- • Document and escalate operational feedback, clinician feedback, and key activation milestones including first consult, program training completion, and go-live status
- • Manage and maintain the DocGo Clinician Onboarding process to SteadyMD, ensuring seamless transition and system access for new clinicians
- • Support onboarding for clinicians with partial system access by coordinating with cross-functional teams including People Department, Operations, and Leadership
- • Track and validate clinician training certifications and provide updated onboarding data and reporting to stakeholders as required
- • Follow established guidelines for clinician eligibility and scheduling permissions across platforms
- • Assign platform training (e.g., Wisp, Amazon, DoseSpot) once training updates are finalized and confirmed
- • Coordinate weekly onboarding workflows to ensure timely delivery of clinician onboarding reports and data sharing
- • Collaborate with external partners to confirm clinicians are fully prepared to begin patient care
- • Ensure accuracy and completeness of all documentation related to clinician activation, training, and onboarding
- • Drive efficiency improvements in onboarding workflows by identifying bottlenecks and recommending process enhancements
- • Maintain high responsiveness to clinician inquiries and ensure timely resolution of onboarding issues
- • Achieve key success metrics including timely clinician activation, high training completion rates, and accurate reporting
🎯 Requirements
- • Strong organizational and multitasking skills
- • Excellent written and verbal communication abilities
- • Experience working with Slack, Google Sheets, and email-based workflows
- • Ability to manage multiple stakeholders and cross-functional teams
- • Detail-oriented with strong documentation and follow-up skills
- • Experience in healthcare operations, clinician onboarding, or workforce management preferred
🏖️ Benefits
- • Salary range of $55,000 - $65,000
- • Full-time employment
- • Remote work arrangement
- • Equal opportunity employer with affirmative action commitment
Skills & Technologies
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About DocGo Inc.
DocGo Inc. provides mobile medical services and integrated healthcare technology across the United States and the United Kingdom. The company delivers on-site care through certified clinicians, operates ambulance fleets, and offers telehealth solutions. Its cloud-based platform enables real-time scheduling, documentation, and analytics for hospitals, municipalities, and corporate clients. Services include mobile dialysis, psychiatric assessments, occupational health, and disaster response. DocGo partners with health systems, insurers, and government agencies to reduce emergency department utilization, improve patient outcomes, and lower overall healthcare costs by bringing quality care directly to patients' homes, workplaces, or public locations.
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