Job Overview
Location
Brazil
Job Type
Full-time
Category
Sales
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • Strategic Account Manager at Sardine Inc., a leader in fraud prevention and AML compliance, responsible for managing enterprise customer relationships and driving value from fraud, payments, and compliance products.
- • Own strategic relationships as the primary point of contact for large-scale enterprise accounts, addressing day-to-day needs and identifying big-picture opportunities to maximize customer ROI.
- • Drive account growth by proactively identifying expansion and upsell opportunities within major accounts to meet long-term revenue goals.
- • Lead implementation and go-live processes by coordinating with internal teams such as Implementation Engineers and Product Managers to ensure successful product launches.
- • Provide technical and fraud advisory by translating complex product issues into actionable solutions and advising clients on fraud prevention and compliance best practices.
- • Monitor fraud and performance KPIs, building and communicating critical metrics like fraud rates and system performance to support strategic client decisions.
- • Partner with Technical Account Managers (TAMs) and risk analytics teams to solve emerging fraud typologies and share insights with customers.
- • Collaborate across Sardine’s global, remote-first team spanning hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, with a culture focused on performance over hours.
- • Develop expertise in fraud detection, payment systems, and compliance workflows while working with cutting-edge AI and machine learning technologies.
- • Achieve measurable impact by helping financial institutions, retailers, and fintechs reduce fraud losses and improve operational resilience.
🎯 Requirements
- • 7+ years of experience in B2B SaaS, preferably in fintech or fraud prevention, with a background in account management, customer success, or solutions architecture.
- • Full professional fluency in Portuguese, English, and Spanish, with strong presentation skills for virtual and in-person stakeholder engagements.
- • Deep knowledge of the Brazilian market, including payment processing, fraud detection typologies, and KYC/AML/Sanctions screening workflows.
- • Expert analytical skills using BI tools such as BigQuery, Metabase, and Sigma, with a requirement to leverage AI to enhance work outcomes.
- • Proven project management ability to coordinate cross-functional efforts and ensure successful API implementations and go-live milestones.
- • Understanding of client API integration patterns to provide first-level technical support and collaborate with Integrations Engineers and TAMs.
🏖️ Benefits
- • Generous compensation package including cash and equity, with early exercise options for all equity grants.
- • Fully remote-first work culture allowing work from anywhere — home, beach, mountain, or café — with no geographic restrictions.
- • Comprehensive health, dental, and vision coverage for employees and dependents (note: US and Canada specific as stated).
- • 4% company match on retirement savings (401k/RRSP, US and Canada specific).
- • MacBook Pro delivered to your door and a one-time home office stipend for desk, chair, and equipment.
- • Monthly meal and social meet-up stipends, plus annual health, wellness, and learning stipends.
- • Flexible paid time off and a company-wide year-end break to support work-life balance.
Skills & Technologies
Remote
About Sardine Inc.
Sardine Inc. provides real-time fraud prevention and compliance infrastructure for fintechs, crypto platforms, and digital banks. Its API-based platform combines device fingerprinting, behavioral biometrics, transaction monitoring, and sanctions screening to detect and block fraud before funds move. The company serves payment processors, neobanks, and crypto exchanges, helping them reduce chargebacks, meet regulatory requirements, and onboard users faster while minimizing risk.
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