Job Overview
Location
London, UK
Job Type
Full-time
Category
Customer Success Manager
Date Posted
April 28, 2026
Full Job Description
📋 Description
- • As a Strategic Customer Success Manager at Hiya, you will own and grow a small portfolio of the company’s most strategic Nordic customers, driving retention, adoption, and multi-million dollar growth in high-value telecom accounts.
- • You will build and execute multi-year account plans, lead end-to-end delivery of POCs and pilots, identify expansion opportunities, and serve as the central point of coordination across Sales, Product, Engineering, and Support while managing risk and escalations.
- • Hiya is a fast-growing voice technology company protecting over 550 million users globally by analyzing 28+ billion calls monthly, partnering with major telecom providers to restore trust in voice communication through AI-powered spam and fraud prevention.
- • In this role, you will develop executive-level relationships, lead QBRs, drive commercial outcomes, and gain deep experience in strategic account management within a high-impact, innovative environment shaping the future of trusted voice technology.
Skills & Technologies
About Hiya, Inc.
Hiya is a leading conversational phone intelligence company that helps businesses and consumers identify and block spam calls and texts. Their platform analyzes billions of calls and texts monthly to provide real-time insights and protection against unwanted communications. Hiya's technology is used by mobile carriers, device manufacturers, and app developers to enhance the user experience and combat fraud. They offer solutions for call blocking, caller identification, and reputation management, aiming to make phone calls safer and more trustworthy for everyone. The company operates in the telecommunications and cybersecurity industries, focusing on mobile security and communication integrity.
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