Strategic Customer Success Manager - Americas

Ashby Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• Strategic Customer Success Manager responsible for guiding Ashby's largest enterprise customers to improve product adoption and customer health, shaping how the company serves high-growth organizations and public companies.
• Day-to-day activities include managing a book of ~20 strategic customers exceeding $2m in ARR, multi-threading across stakeholder groups, driving product adoption through tailored configuration and training, and collaborating with Sales, Marketing, Product, and Operations teams.
• Ashby is building next-generation enterprise software for talent leaders, recruiters, and hiring managers, backed by Y Combinator and serving customers like Snowflake, OpenAI, and Shopify with best-in-class growth and retention metrics.
• The role offers opportunity to become a product and domain expert, shape evolving strategic customer motion, iterate on playbooks, and develop repeatable processes while helping customers achieve hiring excellence through Ashby’s flexible platform.

🎯 Requirements

• At least five years of customer success experience in B2B SaaS supporting implementation and adoption of complex technologies
• Experience managing a book of ~20 strategic customers exceeding $2m in total ARR with multi-threading across broad stakeholder sets
• Proven ability to work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
• Strong curiosity to explore technical product details and understand how things work, with experience on technically complex products
• Precision communication skills to explain complex workflows simply and confidently, combined with active listening to advocate for customer needs internally
• Detail-oriented mindset with pride in internal operations like real-time CRM updates and consistent follow-up

🏖️ Benefits

• 10-year exercise window for stock options with no pressure to purchase upon departure
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with conference coverage via manager approval
• Top-tier health insurance for employee and dependents with 100% of premiums covered by Ashby, plus 3% 401k match

Skills & Technologies

Remote

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Ashby Inc.

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About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

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