Job Overview
Location
Madrid
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • The Strategic Enterprise Success Manager is a key role within Contentsquare’s GTM Strategy organisation, part of the Enterprise Customer Success EMEA team, responsible for managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle from onboarding through strategic adoption, executive engagement, and renewal/expansion.
- • Day to day, the role involves building trusted relationships with operational and executive-level contacts as a strategic advisor on digital business topics, creating data-driven success plans aligned to clients’ Key Business Objectives, driving adoption of Contentsquare’s product suite (including Product Analytics, Sense Analyst, MCP integration, and Data Connect), championing AI-powered capabilities, engaging data-mature customers on behavioral data exports to platforms like Snowflake and BigQuery, collaborating with Sales to identify upsell/cross-sell opportunities, leveraging data to monitor portfolio performance and anticipate risks, maintaining best-in-class use of CS tools (Gainsight, Salesforce, Tableau, Dust), and representing Contentsquare as a public speaker internally and externally while staying current on analytics, AI, and data warehouse trends.
- • Contentsquare is a global leader in experience intelligence, operating across 15 offices worldwide, with a mission to make digital journeys simpler and more impactful for customers and their end-users. The company fosters an inclusive, daring, understanding, and deliberate culture where employees are empowered to learn, succeed, and drive measurable impact at scale.
- • In this role, you will develop deep expertise in enterprise Customer Success within a high-growth SaaS environment, master strategic account planning and executive engagement, gain hands-on experience with AI-native analytics and modern data ecosystems (Snowflake, BigQuery, LLMs), strengthen cross-functional collaboration with Sales, Product, and Professional Services, and position yourself as a trusted advisor capable of driving retention, expansion, and measurable business impact for global enterprise clients.
🎯 Requirements
- • 5+ years in high-touch enterprise Customer Success, Account Management, or Senior Consulting, or deep expertise with Contentsquare and/or standard analytics products
- • Proven ability to build long-term relationships at both C-level and operational levels
- • Exceptional written and oral communication in French and English; additional European languages are a plus
- • Strong knowledge of the analytics landscape: Digital Experience Analytics, Product Analytics (event-based, retroactive), A/B testing, and data-led product development
- • Familiarity with the modern data and AI ecosystem: data warehouses (Snowflake, BigQuery, Databricks) and LLM-based tools (ChatGPT, Claude, Microsoft Copilot)
- • Experience collaborating with Sales to drive growth, with a proactive, structured, and ownership-driven mindset
🏖️ Benefits
- • Opportunity to work with a global leader in experience intelligence across 15 international offices
- • Inclusive workplace culture built on daring, understanding, and deliberate values where everyone learns and succeeds
- • Exposure to cutting-edge AI-powered analytics tools and modern data ecosystems (Snowflake, BigQuery, LLMs)
- • Clear path to drive measurable business impact through strategic account ownership and expansion initiatives
- • Collaboration with cross-functional teams including Sales, Professional Services, and Customer Experience
- • Platform to represent Contentsquare as a public speaker internally and externally while staying ahead of market trends in analytics and AI
Skills & Technologies
Onsite
About ContentSquare SAS
ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.
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