Strategic Enterprise Success Manager (French speaking)

ContentSquare SAS

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• The Strategic Enterprise Success Manager is a high-impact role within Contentsquare’s GTM Strategy organisation, embedded in the Enterprise Customer Success EMEA team, responsible for managing a portfolio of 15-25 enterprise accounts across France and Switzerland to drive retention, adoption, and expansion through trusted advisory relationships.
• Day to day, the role involves building trusted relationships with operational and executive stakeholders, creating data-driven success plans aligned to client business objectives, driving adoption of Contentsquare’s full product suite (including Product Analytics, Sense Analyst, MCP, and Data Connect), championing AI-powered capabilities, collaborating cross-functionally with Sales, Professional Services, and Partnerships to identify expansion opportunities, monitoring portfolio health using CS tools like Gainsight and Salesforce, and representing Contentsquare internally and externally as a thought leader on analytics, AI, and data ecosystems.
• Contentsquare is a global leader in experience intelligence, operating across 15 offices worldwide with a mission to make digital journeys simpler and more insightful for businesses and their customers. The company fosters an inclusive, daring, and deliberate culture where employees are empowered to drive impact and scale innovation in the SaaS and analytics space.
• In this role, you will deepen your expertise in enterprise customer success, AI-driven analytics platforms, and strategic account management while developing advanced skills in data storytelling, executive engagement, and cross-functional orchestration—positioning you as a trusted advisor at the intersection of technology, business outcomes, and customer value.

🎯 Requirements

• 5+ years in high-touch enterprise Customer Success, Account Management, or Senior Consulting, or deep expertise with Contentsquare and/or standard analytics products
• Proven ability to build long-term relationships at both C-level and operational levels
• Exceptional written and oral communication in French and English; additional European languages are a plus
• Strong knowledge of the analytics landscape: Digital Experience Analytics, Product Analytics (event-based, retroactive), A/B testing, and data-led product development
• Familiarity with the modern data and AI ecosystem: data warehouses (Snowflake, BigQuery, Databricks) and LLM-based tools (ChatGPT, Claude, Microsoft Copilot)
• Experience collaborating with Sales to drive growth, with a proactive, structured, and ownership-driven mindset

🏖️ Benefits

• Opportunity to work with a global leader in experience analytics across 15 worldwide offices
• Inclusive workplace culture built on daring, understanding, and deliberate values
• Chance to drive measurable business impact as a trusted advisor to enterprise clients
• Exposure to cutting-edge AI-powered analytics tools and modern data ecosystems
• Professional growth in strategic account management, executive engagement, and cross-functional leadership
• Represent Contentsquare as a public speaker internally and externally on analytics, AI, and data trends

Skills & Technologies

Onsite

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ContentSquare SAS

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About ContentSquare SAS

ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.

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