Student Success Manager (SPOC)- Nursing

Kaplan, Inc

Job Overview

Location

Remote/Nationwide, USA

Job Type

Full-time

Full Job Description

📋 Description

• The Student Success Manager (SPOC)- Nursing role at Kaplan is pivotal in recruiting, enrolling, and guiding students through undergraduate and graduate nursing programs, ensuring they receive comprehensive support from initial contact to graduation, directly impacting student retention and success.
• Day-to-day responsibilities include conducting outreach via outbound calls, emails, chat, video chat, and SMS to attract and enroll students; advising on career and program alignment; managing onboarding and financial guidance; providing personalized academic and course support; managing a student cohort to meet enrollment and retention metrics; collaborating with academic and admissions teams; ensuring compliance with FERPA and institutional regulations; and utilizing technology platforms like CRM tools, SIS, and learning management systems for student engagement and tracking.
• Kaplan is a global leader in education and technology with over 80 years of experience, dedicated to innovation, collaboration, and delivering best-in-class educational experiences while fostering a great workplace culture focused on student impact and employee growth.
• In this role, the individual will develop deep expertise in student advising, enrollment management, compliance, and educational technology; build strong interpersonal and consultative sales skills; gain experience in cohort management and data-driven student support; and contribute meaningfully to student outcomes and institutional success in a mission-driven organization.

🎯 Requirements

• Bachelor’s degree in Business, Education, Psychology, or Communications
• Minimum of 3 years of relevant experience in counseling/advising, customer service, sales concierge, or managing a large customer base
• Strong proficiency in technology for student management and engagement, including familiarity with CRM tools (e.g., SalesForce, Cvue), student information systems (e.g., CampusLogic, Brightspace, Canvas, Slate), and productivity suites (Outlook, Microsoft Office, Google Apps)
• Excellent verbal and written communication, interpersonal, listening, time management, organizational, problem-solving, and decision-making skills
• Understanding of FERPA regulations and ability to ensure compliance in student advising and data handling
• Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, detail-oriented, and able to multitask effectively

🏖️ Benefits

• Remote work flexibility for improved work/life balance
• Comprehensive retirement package with automatic enrollment in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Gift of Knowledge Program offering tuition assistance and substantial discounts for employees and close family members
• Comprehensive health benefits with eligibility starting on day 1 of employment
• Generous Paid Time Off including paid holidays, vacation, personal, sick time, one volunteer day, and one diversity and inclusion day per year

Skills & Technologies

Remote

Degree Required

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Kaplan, Inc

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About Kaplan, Inc

Kaplan, Inc. is an international education and training company offering test preparation, professional licensing and continuing education, English-language instruction, higher-education programs, and corporate learning solutions. Founded in 1938 and headquartered in Fort Lauderdale, Florida, Kaplan delivers live and online courses, self-study materials, and credentialing programs across markets including test prep (SAT/ACT/GRE/GMAT/NCLEX), professional finance and certification training, language schools, and university pathway and degree programs.

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