Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • Supervisor of Patient Engagement is a key leadership role supporting Shields Health Solutions’ Engagement Center team, responsible for leading Patient Engagement Specialists to ensure timely prior authorization and financial assistance support for patients obtaining medication.
- • Day-to-day duties include managing team performance, monitoring service level metrics, conducting audits, coordinating with hospital partners, providing coaching and professional development, overseeing ADP and PTO, managing access requests and onboarding, and ensuring confidentiality of sensitive health information.
- • Shields Health Solutions is a fast-growing specialty pharmacy management services company focused on high-quality patient care, operating with close-knit teams and a commitment to service excellence and accountability.
- • The role offers opportunity to develop leadership and operational management skills, influence cross-functional initiatives, lead team growth and development, and contribute to process improvements and special projects across the organization.
🎯 Requirements
- • Registered pharmacy technician (CPhT) with state licensure
- • 3+ years of pharmacy technician experience, with preference for 3-5+ years in specialty pharmacy
- • Strongly preferred leadership experience, such as Regional Team Lead or equivalent role involving supervision or mentorship of others
🏖️ Benefits
- • Opportunity to work remotely with flexibility for locations outside core hubs (Stoughton, Phoenix)
- • Travel reimbursement up to 20% for remote employees when required to meet job responsibilities
- • Access to training and development through Clinical Training Team and leadership/management theory resources
- • Support for ongoing certification and licensure maintenance as a condition of continued employment
Skills & Technologies
About Shields Health Solutions, Inc.
Shields Health Solutions is a specialty pharmacy integrator that partners with health systems to build and manage in-house specialty pharmacies. Founded in 2012 and headquartered in Stoughton, Massachusetts, it provides clinical programs, data analytics, payor contracting, and medication access services to improve outcomes for patients with chronic or complex conditions while supporting the financial and operational goals of its hospital partners.
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