Supervisor, Starlink Customer Support - Multiple Shifts

📋 Description

• • Supervise and lead a team of customer support agents, providing coaching, training, and performance evaluations to ensure high-quality service delivery and alignment with organizational goals.
• • Own development of direct reports to enhance employee skills and career growth, establishing clear performance expectations and accountability measures.
• • Monitor customer interactions, handle escalated issues, and use data analysis to identify trends, root causes, and implement process improvements that enhance customer experience and operational efficiency.
• • Collaborate with other departments to streamline processes, serve as a liaison between teams, and communicate updates, changes, and new policies effectively.
• • Deliver training programs, foster a positive team environment, and lead by example through feedback and motivation to achieve the highest level of results.
• • About the team or company: SpaceX is pioneering the future of space exploration and global connectivity through Starlink, which delivers high-speed, low-latency satellite internet to underserved areas worldwide. The Customer Support team plays a critical role in ensuring seamless user experiences, and this supervisor role is essential to maintaining service excellence and team performance.
• • What the person can learn or achieve in this role: Develop advanced leadership and people management skills in a fast-paced, innovative environment; gain expertise in data-driven decision making, process optimization (including Lean/Six Sigma), and cross-functional collaboration; contribute directly to improving global internet access while growing professionally within a mission-driven company at the forefront of aerospace and technology.