Supplier Success Manager, NZ

📋 Description

• • Activate newly signed suppliers in New Zealand by owning the end-to-end onboarding process from contract signature to full platform integration and live inventory listing.
• • Drive consistent supplier adoption and engagement through regular check-ins, feature usage coaching, and proactive outreach to prevent post-go-live disengagement.
• • Monitor and improve supplier performance using Partly’s proprietary metrics including fulfilment reliability, availability accuracy, response times, and instant offer coverage.
• • Serve as the primary point of contact for suppliers post-signature, resolving issues end-to-end in collaboration with Solutions Engineering and Product teams without escalation handoffs.
• • Act as the internal Voice of the Supplier by synthesizing feedback, pain points, and operational needs into actionable insights for Product, Engineering, and Commercial teams.
• • Conduct in-person visits to suppliers across New Zealand to build trust, understand their business operations firsthand, and strengthen relationships through workshops and site visits.
• • Manage multiple supplier onboarding plans simultaneously with precision, ensuring timelines are met and no critical steps are missed in a fast-paced, high-growth environment.
• • Leverage CRM systems and performance dashboards to track supplier health, identify at-risk accounts, and implement corrective actions based on data-driven insights.
• • Translate supplier commercial challenges—such as margin pressures or logistical friction—into clear internal advocacy to influence product prioritization and platform improvements.
• • Maintain a hands-on, operational approach to supplier success, avoiding administrative or back-office roles by actively engaging in the day-to-day realities of parts distribution and repair networks.
• • Collaborate cross-functionally with Sales, Engineering, and Product to ensure seamless transitions from sales handoff to supplier activation and sustained performance.
• • Represent Partly as the trusted face of the company to suppliers, building credibility and rapport through consistent communication, reliability, and deep understanding of their business.
• • Contribute to the growth of Partly’s New Zealand Repair Network by ensuring suppliers are not just onboarded, but actively contributing high-quality, accurate, and timely inventory data.
• • Adapt communication style effectively when engaging with suppliers, engineers, and senior leaders, ensuring clarity and alignment across diverse audiences.
• • Embrace autonomy in a rapidly scaling startup environment, making decisive, proactive decisions with minimal oversight while maintaining accountability for outcomes.
• • Participate in company-wide celebrations including weekly happy hours, monthly lunches, quarterly season openers, and an annual global offsite to foster team connection and culture.
• • Utilize Partly’s architecturally designed Auckland office space, designed for collaboration and creativity, with access to high-quality coffee, social areas, and nearby cafes.
• • Take advantage of healthy, catered lunches every workday in the Auckland office, with snacks and drinks always available to support team connection and well-being.