Job Overview
Location
Belgrade, Serbia
Job Type
Full-time
Category
Product Management
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Handle customer, courier, and merchant inquiries through live chat, phone, and email support for multiple Wolt markets worldwide.
- • Resolve escalations, operational issues, and time-sensitive cases quickly and professionally during night shifts (00:00–08:00).
- • Support diverse user types and ticket flows based on business needs and queue demands across multiple countries.
- • Deliver exceptional customer experience by applying empathy, clear communication, and Wolt’s official tone of voice in all interactions.
- • Adhere strictly to internal processes, company policies, refund guidelines, escalation paths, and operational playbooks.
- • Utilize multiple digital tools simultaneously, including support platforms, communication channels, knowledge bases, and operational systems.
- • Stay current with evolving processes, market updates, training materials, and internal policy changes on an ongoing basis.
- • Work exclusively during night shifts, including weekends and public holidays, as required by business operations.
- • Maintain high focus and attention to detail while managing multiple concurrent interactions in a fast-paced environment.
- • Make rapid, accurate decisions under pressure while ensuring consistent service quality and compliance.
- • Operate in a fully remote setup from Serbia, using provided equipment (laptop, monitor, headset) and a reliable, distraction-free internet connection.
- • Participate in a structured 2–3-week onboarding program with e-learning and live trainer support during initial shifts.
- • Receive ongoing mentoring and guidance from Team Leads to support performance and professional growth.
- • Engage in regular training sessions, workshops, and Wolt-wide learning opportunities to enhance customer service skills.
- • Contribute to a tolerant, inclusive, and collaborative remote work culture focused on continuous improvement.
🎯 Requirements
- • Fluent in both Serbian and English (C1 level)
- • Willingness to work night shifts (00:00–08:00), including weekends and holidays
- • High school diploma or equivalent
- • Strong communication skills and patience
- • Ability to multitask and handle stressful situations with composure
- • Comfort with new software systems and quick adaptability to changes
🏖️ Benefits
- • Starting salary of 105,000 RSD gross plus 50% extra pay for weekends, 110% for holidays, and 26% for night hours (22:00–06:00)
- • 60 minutes of paid break time daily (30 minutes legally required + 30 minutes additional benefit)
- • At least 25 days of paid vacation annually, with potential for additional days
- • Private health insurance coverage
- • 15% cashback on Wolt orders
- • Access to FitPass wellness program
- • Fully remote work with provided equipment (laptop, monitor, headset)
- • Structured career development path with mentoring and growth opportunities within Wolt
- • Employee Assistance Program for employee and immediate family members
- • 2–3-week structured onboarding with trainer support
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Wolt Enterprises Oy
Wolt Enterprises Oy is a Finnish technology company founded in 2014 that builds local commerce infrastructure. It operates a delivery platform connecting consumers with restaurants, grocery stores, and retail partners across 23 countries. The company provides logistics, courier management, and merchant tools, enabling fast urban delivery of food and everyday items. Headquartered in Helsinki, Wolt was acquired by DoorDash in 2022 while continuing to run its consumer-facing app and white-label delivery services under the Wolt brand.
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