Support Enablement Lead

Harvey AI Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Support Enablement Lead at Harvey AI Inc., a company transforming legal and professional services through frontier agentic AI and an enterprise-grade platform, with 1000+ customers across 60+ countries and strong product-market fit.
• Own the enablement strategy for the support organization, including onboarding new hires and continuous development of tenured specialists, while guiding and mentoring Support Enablement Specialists and QA Specialists in their day-to-day work.
• Part of a sharp, motivated team operating with intensity and ownership, working closely with customers and engineers to solve real problems with urgency and care in a fast-moving, high-bar environment.
• Drive strategic execution of enablement programs, from designing scalable onboarding and ongoing training to overseeing QA, maintaining learning resources, and using data to improve impact and demonstrate value to leadership.

🎯 Requirements

• 4+ years of experience in support enablement or a related role within a technical SaaS product environment
• Experience mentoring or guiding others in a senior IC capacity, including setting direction and providing useful feedback
• Demonstrated ability to own an enablement strategy end-to-end, from identifying needs to building and delivering content
• Strong instructional design instincts: ability to chunk information, sequence learning, and choose the right format for the audience
• Experience working in fast release cycles and adapting content rapidly as products and processes evolve
• Data-driven approach to program improvement, including defining success metrics and using them to make decisions

🏖️ Benefits

• Opportunity to help build a generational company at a true inflection point with unmatched growth potential
• Work with a sharp, motivated team committed to the mission, operating with intensity and real ownership
• Competitive compensation range of $108,400-$162,600
• Remote work flexibility
• Equal opportunity employer committed to reasonable accommodations for applicants with disabilities

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Harvey AI Inc.

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About Harvey AI Inc.

Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.

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