Job Overview
Location
Remote (Vancouver)
Job Type
Full-time
Category
Software Engineering
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Partner with engineering teams to investigate, resolve, and ship fixes directly, owning the full lifecycle of technical issues from identification to resolution without escalating tickets unnecessarily.
- • Open pull requests in production codebases to patch bugs, address edge cases, and improve system behavior at the source, ensuring the best support ticket is one that never gets filed.
- • Build AI-powered agents, automations, and internal tooling to accelerate issue resolution and prevent recurring problems, leveraging LLM-based workflows and automation frameworks.
- • Analyze patterns across customer support cases to extract actionable signals for engineering and product teams, translating customer feedback into prioritized improvements.
- • Respond to technical and product questions through the support inbox with speed, precision, and empathy, ensuring customers feel genuinely heard and supported.
- • Own and manage a customer support queue independently, not just contribute to it, taking full responsibility for resolution and customer satisfaction.
- • Diagnose and resolve complex technical issues end-to-end without reliance on others, demonstrating strong problem-solving skills across diverse systems and environments.
- • Identify manual processes in support workflows and proactively automate them, prioritizing long-term efficiency over short-term repetition.
- • Work closely with engineering to improve documentation, reduce ambiguity in product behavior, and minimize the volume of incoming support requests through systemic fixes.
- • Contribute to the development of internal tools that enhance team productivity and reduce repetitive manual work, aligning with the company’s builder mindset.
- • Maintain clear, friendly, and professional written communication in all customer-facing interactions, ensuring responses are accurate, timely, and human-centered.
- • Stay current with emerging AI tooling and automation technologies, applying hands-on experience to build solutions rather than merely using pre-built tools.
- • Collaborate cross-functionally to ensure product improvements are informed by real-world usage patterns and support data, bridging the gap between users and engineering.
- • Operate with a high degree of autonomy, making decisions that impact product reliability and customer experience without constant oversight.
- • Embrace a culture of learning velocity and grit, continuously improving technical skills and problem-solving approaches through real-world challenges.
🎯 Requirements
- • Strong engineering foundation with a CS degree or demonstrated engineering experience through shipped projects and active GitHub contributions
- • Ability to diagnose and resolve technical issues end-to-end independently
- • Direct ownership of a customer relationship or support queue, not just partial contribution
- • Exceptional written communication skills with a focus on clarity, professionalism, and customer empathy
- • Exposure to AI tooling, automations, or LLM-based workflows with hands-on building experience
- • Builder mindset: proactive automation of manual processes and preference for solving problems at the source
🏖️ Benefits
- • Competitive compensation and equity
- • 20 days paid time off every year
- • 401k or RRSP
- • $420/mo. wellness stipend
- • 100% coverage for Health, dental, vision
- • Free Ubers to and from work
- • Free lunch and dinners
- • Annual team offsite (previously to Alaska, Hawaii)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Mintlify Inc.
Mintlify provides AI-powered documentation tools designed to help developers create and maintain high-quality documentation efficiently. Their platform automates the process of generating documentation from code, ensuring it remains accurate and up-to-date with every code change. This significantly reduces the manual effort required for documentation, allowing development teams to focus more on building products. Mintlify's solutions cater to various needs, from generating API references to creating comprehensive user guides, aiming to improve the developer experience and streamline the documentation lifecycle within organizations. They are committed to making documentation a seamless part of the software development process.
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