Job Overview
Location
Philippines (Remote)
Job Type
Contract
Category
Marketing
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Answer inbound phone calls and SMS messages from pet parents regarding appointment bookings, rescheduling, and urgent pet grooming needs with warmth, empathy, and efficiency.
- • Vet and confirm online appointment requests by reviewing all details to ensure compliance with Barkbus’ standards for pet safety and client experience.
- • Proactively assist clients with rescheduling requests, finding flexible solutions that minimize hassle while maintaining high service quality.
- • Respond to email inquiries via the info@ inbox with timely, clear, and accurate information on services, policies, and booking procedures.
- • Serve as the primary real-time support point for Pet Stylists in the field via SMS, providing immediate assistance with scheduling conflicts, client issues, or operational needs.
- • Accurately document every customer and stylist interaction in company systems to ensure seamless follow-up, team coordination, and service continuity.
- • Maintain high standards of communication across all channels—phone, SMS, and email—ensuring every interaction reflects Barkbus’ commitment to care and responsiveness.
- • Collaborate closely with grooming teams, operations, and other departments to resolve issues quickly and enhance the overall client and stylist experience.
- • Operate in a fast-paced, high-velocity environment while managing multiple communication streams without compromising accuracy or tone.
- • Demonstrate proactive problem-solving by identifying potential issues before they escalate and taking initiative to resolve them.
- • Uphold organizational discipline by adhering to workflows, CRM protocols, and documentation standards to support scalable customer service operations.
- • Contribute to a culture of empathy and collaboration by valuing every team member’s role and fostering positive relationships with clients and stylists alike.
- • Embrace continuous learning and adapt quickly to evolving systems, processes, and customer needs as Barkbus expands nationally.
🎯 Requirements
- • Experience in customer support, client relations, or a similar role
- • Confidence using multiple communication channels (phone, SMS, email)
- • High attention to detail and strong organizational skills
- • Comfort leveraging technology, CRM systems, and dynamic workflows
- • Empathetic communication style with a customer-obsessed mindset
- • Ability to thrive in a fast-moving, high-velocity environment
🏖️ Benefits
- • Join a passionate, creative team remaking pet health & wellness
- • Build genuine relationships—with both people and pets!
- • Thrive in a high-velocity, collaborative culture that values your ideas
- • Opportunities for personal and professional growth as we scale nationally
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Barkbus LLC
Barkbus is a Los Angeles-based mobile dog grooming service that brings fully equipped vans to clients’ homes for on-site bathing, haircuts, nail trimming, and spa treatments. Founded in 2014, the company uses certified groomers, online booking, and subscription packages to serve single- and multi-dog households across Southern California. It emphasizes low-stress handling, eco-friendly products, and recurring appointments to maintain pet hygiene and reduce owner travel. Barkbus operates under Barkbus LLC and is privately held.
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