Systems Analyst ll

📋 Description

• • Maintain the Dynamics 365 user base, including user setup, access changes, role assignments, and business unit configuration for all Dynamics 365 users.
• • Support and maintain Dynamics 365 operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs.
• • Perform application configuration changes based on approved business needs and prioritization, including cloud flows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.
• • Execute production deployments using Azure DevOps pipelines from sandbox to production environments, including deployment validation and post-deployment checks.
• • Maintain sandbox environments to remain current with production configuration, ensuring readiness for testing, validation, and release activities.
• • Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.
• • Generate and deliver reporting on Dynamics 365 data, including key areas such as users, contracts, leads, and opportunities.
• • Partner with business users and technical teams to understand current-state processes, assess impacts, and implement system changes aligned with business objectives.
• • Create and maintain comprehensive system documentation, configuration guides, training materials, and quick reference resources.
• • Facilitate and support testing activities for platform changes, including unit testing, validation, and business acceptance support.
• • Stay current on Dynamics 365 platform capabilities and proactively recommend improvements to enhance process efficiency, reporting, supportability, and platform maturity.