Team Manager, Customer Onboarding

📋 Description

• • Lead and develop a team of Customer Onboarding Managers to ensure successful onboarding and everboarding of SMB clients, directly impacting customer retention and product adoption.
• • Coach team members through 1:1s, shadowing, and skill-building; set performance goals tied to activation metrics; and foster a culture of continuous improvement and customer empathy.
• • Design and refine scalable digital-led and tech-touch onboarding processes to drive rapid adoption within the first 30 days, including creating self-service resources and tracking key metrics.
• • Partner with Sales, Support, Product, and Customer Success to ensure seamless handoffs and streamline the onboarding experience across customer segments.
• • Skimmer Inc. is a private equity-backed B2B SaaS company modernizing the pool and spa service industry, serving 6,000+ customers and recognized as a fast-growing, award-winning startup with strong culture and values.
• • In this role, you will grow as a customer success leader, gain hands-on experience scaling onboarding strategies, and contribute to a mission-driven company redefining an industry vertical.