Tech Manager, Professional Services, Actimize(PL/SQL, Delivery)

📋 Description

• • **Why This Role Matters:** As a **Tech Manager, Professional Services** at NICE Ltd., you will lead a high-performing engineering team delivering cutting-edge **Actimize solutions** for global financial institutions. Your work will directly impact the **Anti-Money Laundering (AML), Financial Crime, and Payments Fraud** compliance posture of major banks, ensuring they meet regulatory standards while leveraging advanced technology. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about solving complex technical challenges in the **Banking, Financial Services, and Insurance (BFSI)** domain.
• • **Day-to-Day Responsibilities:**
• • **Team Leadership:** Manage and mentor a team of skilled engineers, driving end-to-end delivery of **Actimize implementations, customizations, and configurations** for both on-premise and SaaS solutions. Ensure high productivity, chargeability, and career growth for team members through regular 1:1s, coaching, and feedback.
• • **Technical Expertise:** Act as a **Subject Matter Expert (SME)** on Actimize components, including detection logic, models, and integration workflows. Oversee the installation, customization, and configuration of complex **Actimize solutions**, ensuring seamless deployment and scalability.
• • **Delivery Management:** Drive the successful execution of releases by managing dependencies, risks, timelines, and quality. Collaborate with **R&D, Implementation, and Customer Support teams** globally to resolve issues, optimize delivery outcomes, and ensure best-in-class engineering practices.
• • **Stakeholder Collaboration:** Serve as the primary technical point of contact for your team, aligning with global **SMEs, architects, and business analysts** to ensure smooth project execution. Handle stakeholder communication across onsite and offshore teams, ensuring clarity and alignment.
• • **Operational Excellence:** Ensure high-quality engineering practices across all phases of delivery, including **code reviews, deployment best practices, and continuous improvements**. Support global customer engagements on technical and delivery aspects, addressing challenges proactively.
• • **Recruitment and Skill Development:** Participate in hiring activities to expand the team, identifying top talent and fostering skill development through training and challenging assignments. Drive operational improvements and enhance deployment processes to meet evolving business needs.
• • **About the Team and Company:**
• • **Team:** You will be part of the **Actimize Professional Services team**, a global group of experts dedicated to delivering **regulatory compliance solutions** for financial institutions. The team operates in a **hybrid model**, combining remote work with in-office collaboration to foster innovation and teamwork.
• • **Company:** NICE Ltd. is a **market leader** in AI-driven software solutions, serving **25,000+ global businesses**, including 85 of the Fortune 100. The company manages **120 million customer interactions daily** and monitors **3+ billion financial transactions**, making it a critical player in **AML, financial crime prevention, and public safety**. With over **8,500 employees across 30+ countries**, NICE is known for its **innovation, AI expertise, and cloud-based solutions**, consistently setting industry standards.
• • **What You Can Achieve in This Role:**
• • **Career Growth:** This role offers **endless internal career opportunities** across multiple roles, disciplines, and locations. As a **Tech Manager**, you will have the chance to take on **leadership responsibilities**, expand your technical expertise, and grow into higher management roles within the organization.
• • **Impact:** You will play a **pivotal role** in shaping the future of **financial crime prevention and compliance** for global banks. Your work will directly contribute to **enhancing enterprise-scale platforms**, ensuring they meet the highest standards of **scalability, security, and regulatory compliance**. Additionally, you will have the opportunity to **mentor and develop** a high-performing team, fostering a culture of excellence and innovation.