Job Overview
Location
Global
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for inbound client enquiries from Web3 teams, founders, and engineers, managing communication from initial inquiry through to completion of engagements.
- • Build and maintain long-term, trusted relationships with technical teams across Ethereum and the broader Web3 ecosystem, acting as a consistent and reliable liaison.
- • Lead early-stage technical conversations with clients to understand their needs, clarify scope, and guide them through the engagement process with clarity and precision.
- • Collaborate closely with Sigma Prime’s Security Assessment Managers to develop technically accurate proposals and scoping documents aligned with client requirements and project goals.
- • Ensure seamless transitions from proposal phase into active security assessments, coordinating internal resources and client expectations to maintain momentum and alignment.
- • Maintain comprehensive visibility into the engagement pipeline, tracking ongoing client projects, deadlines, and communication status to ensure no item falls through the cracks.
- • Act as a bridge between client teams and Sigma Prime’s security and research teams, translating complex technical findings into actionable insights for clients while representing client needs internally.
- • Contribute to technical writing initiatives, including articles, ecosystem updates, newsletters, and other published content that supports Sigma Prime’s thought leadership in blockchain security.
- • Represent Sigma Prime’s brand and expertise in technical discussions, ensuring all client interactions reflect deep technical understanding and professional integrity.
- • Operate autonomously in a remote-first, globally distributed environment, managing multiple high-stakes client relationships without direct oversight while meeting deadlines and quality standards.
- • Engage with the Web3 ecosystem proactively by attending industry events, participating in forums, and staying informed about developments in distributed systems, zero-knowledge proofs, smart contracts, and consensus protocols.
- • Coordinate logistics for technical engagements, including scheduling, documentation, and follow-up, ensuring clients have a seamless experience from first contact to final deliverables.
- • Maintain accurate records of client interactions, project statuses, and technical requirements in internal systems to support team-wide visibility and continuity.
- • Advocate for client needs within Sigma Prime’s internal teams, ensuring feedback is incorporated into service offerings and engagement strategies.
- • Deliver high-quality, precise written communication in all client-facing materials, from emails and proposals to technical summaries and public content.
- • Demonstrate deep curiosity and interest in blockchain architecture, decentralized infrastructure, and security challenges facing critical Web3 systems.
🎯 Requirements
- • Strong technical foundation or familiarity with blockchain architecture, security, or distributed systems
- • Ability to engage confidently in technical discussions with highly technical teams
- • Proven skill in clear, precise written communication
- • Experience in relationship-building and serving as a trusted long-term point of contact
- • Experience in technical coordination, ecosystem-facing roles, developer relations, operations, partnerships, or client engagement
- • Ability to operate well independently in a remote environment
🏖️ Benefits
- • Remote-first work environment with global team members
- • Opportunity to work alongside leading security researchers in Web3
- • Exposure to high-impact projects securing critical decentralized infrastructure
- • Involvement in industry-defining open-source projects such as Lighthouse, an Ethereum consensus client used by ~40% of the network
Skills & Technologies
Remote
About SIG Sauer, Inc.
SIG Sauer, Inc. is a firearms manufacturer known for its innovative pistols, rifles, and ammunition. The company, a subsidiary of the Swiss SIG Sauer AG, is headquartered in New Hampshire, USA. They design, manufacture, and market a wide range of firearms for military, law enforcement, and civilian markets globally. SIG Sauer is recognized for its commitment to quality, reliability, and cutting-edge technology, often setting industry standards. Their product lines include the popular P-series pistols, MCX and M400 series rifles, and a comprehensive selection of ammunition. They also offer accessories and training programs, solidifying their position as a leading force in the firearms industry.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
