Technical Account Manager

Metriport Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical liaison between Metriport’s production customers and internal product/engineering teams, ensuring seamless integration and maximum platform value extraction.
• Own the north star metric of customer health for all production customers, proactively monitoring usage patterns and identifying at-risk or underutilized accounts.
• Drive value-led growth by identifying expansion opportunities rooted in actual customer needs, not just sales targets—revenue follows demonstrated ROI.
• Detect gaps in customer adoption of Metriport’s features and propose targeted solutions to unlock significant value for their organizations, particularly in clinical and engineering workflows.
• Design, implement, and refine cadenced customer engagement processes including check-ins, health reviews, and success milestones tailored to each customer’s stage and needs.
• Translate complex technical concepts from Metriport’s API and data exchange platform into clear, actionable insights for non-technical stakeholders (e.g., clinical teams, administrators).
• Communicate customer feedback, feature requests, and pain points directly to engineering and product teams to influence roadmap priorities and product improvements.
• Build and maintain trusted relationships with key customer stakeholders across engineering, operations, and clinical departments, earning credibility through technical fluency and reliability.
• Develop automated monitoring systems and alerting mechanisms to proactively identify customer usage anomalies or integration failures before they impact operations.
• Collaborate cross-functionally with sales, customer success, engineering, and leadership to align on customer outcomes, reduce churn, and accelerate adoption.
• Operate with high autonomy in a fast-paced, ambiguity-rich environment—driving projects to completion without predefined playbooks or rigid processes.
• Work closely with the Chief of Staff, Founding Engineer, and Customer Success team during the first few months to elevate and scale Metriport’s account management framework.
• Maintain deep familiarity with Metriport’s open-source data intelligence platform, including its integrations with major US healthcare IT systems and its coverage of 300+ million patient records.
• Demonstrate ownership by asking “Why can’t this be done in 3 days?” instead of defaulting to lengthy timelines, embodying the company’s low-ego, high-accountability culture.
• Work from Metriport’s San Francisco office six days a week, with flexibility to structure personal schedules around output and customer needs.
• Contribute to building a customer success function that scales with the company’s growth, from 100+ customers toward broader market expansion.

🎯 Requirements

• 3+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer) with exposure to formal or informal Technical Sales efforts
• Technical fluency: comfortable reading API documentation and translating technical concepts between engineering teams and non-technical stakeholders
• Expert relationship manager with obsession over customer success, paired with deep product knowledge to drive maximum value
• Proven ability to solve complex, constrained problems using sound judgment, data-informed reasoning, and well-structured written narratives
• Demonstrated collaborative ability to engage constructively with engineering, design, sales, and company leaders
• Thrive in fast-paced, ambiguous environments with no playbook—self-driven to deliver outcomes without rigid oversight
• Based in San Francisco or willing to relocate

🏖️ Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches complimentary when in-office (and breakfast + dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO (trust-based, with expectation of sustainable intensity)

Skills & Technologies

REST

Onsite

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Metriport Inc.

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About Metriport Inc.

Metriport is a company that provides a comprehensive platform for managing and analyzing data related to sustainable building operations. Their solution aims to simplify the complex process of tracking energy consumption, water usage, and waste generation in commercial real estate. By offering tools for data collection, visualization, and reporting, Metriport empowers building owners and operators to identify inefficiencies, reduce environmental impact, and optimize operational costs. The platform integrates with various building systems and sensors, enabling real-time monitoring and actionable insights. Metriport focuses on driving sustainability initiatives and enhancing the performance of the built environment through data-driven strategies.

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