Technical Account Manager

📋 Description

• • Ambient.ai is at the forefront of revolutionizing physical security for the world's leading enterprises, leveraging a unified, AI-powered platform to significantly reduce risk, enhance operational efficiency, and unlock critical insights. We are on a mission to build a safer world, one incident at a time, by making every security incident preventable.
• • As a Technical Account Manager (TAM), you will be an indispensable partner to our Fortune 500 enterprise clients, guiding them through every stage of their journey with Ambient.ai. This pivotal role encompasses the entire customer lifecycle, from the initial post-contract signature through implementation, comprehensive onboarding, rigorous testing, and ongoing training.
• • Your primary objective will be to ensure seamless product adoption, deliver expert best-practice insights, and maximize the value our customers derive from the Ambient.ai platform. This proactive approach is crucial for driving customer success, fostering long-term loyalty, and ultimately fueling contract renewals and expansion opportunities.
• • This role demands a unique blend of technical acumen, sophisticated consultative problem-solving skills, and an unwavering customer-centric mindset. You will be the trusted advisor, the technical expert, and the strategic partner for a portfolio of high-profile clients.
• • You will take complete ownership of your customers' success, acting as their primary point of contact and advocate within Ambient.ai. This involves deeply understanding their unique security challenges, business objectives, and operational environments.
• • A key responsibility is to collaborate closely with a diverse range of customer stakeholders, including security directors, IT managers, and executive leadership. Together, you will meticulously define and document critical goals, establish clear success criteria, and set measurable Key Performance Indicators (KPIs).
• • You will be responsible for regularly measuring and reporting on progress towards these defined objectives, providing transparent updates and demonstrating the tangible value delivered by Ambient.ai.
• • The TAM plays a critical role in driving the technical implementation and product configuration processes. This includes guiding customers through the intricate setup, user training, system testing, and final deployment phases, ensuring a smooth and effective integration into their existing security infrastructure and workflows.
• • Becoming a deep subject matter expert on the Ambient.ai platform is paramount. This extends to understanding the underlying technologies, including networking principles, cloud infrastructure, and the nuances of AI/ML applications in physical security.
• • You will serve as the voice of the customer internally, ensuring that their feedback, pain points, and suggestions are clearly captured, meticulously documented, and effectively communicated to our product, engineering, and sales teams. This feedback loop is vital for enabling continuous improvement and innovation of our products and services.
• • Beyond technical implementation, you will engage with business leaders to identify strategic opportunities for expanding the use of Ambient.ai within their organizations, both in terms of footprint and depth of engagement.
• • You will also partner with our marketing team to identify and cultivate opportunities for customer advocacy, such as securing customer references and developing compelling case studies that highlight successful implementations and outcomes.
• • The ideal candidate thrives in a dynamic, fast-paced startup environment, is passionate about working with cutting-edge technology, and possesses a proven track record of successfully driving outcomes for enterprise-level clients.
• • This role requires the ability to travel up to 30% to client sites, fostering strong relationships and ensuring successful project execution.
• • By joining Ambient.ai, you will be part of a company that is creating an entirely new category within the massive $180 billion physical security industry. We are seeking individuals who share our passion for preventing security incidents and are excited by the prospect of shaping the future of physical security technology.
• • Our platform's advanced AI and computer vision capabilities seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. We pride ourselves on reducing false alarms by over 95%, allowing security teams to focus on genuine threats and prevent incidents before they escalate.
• • Founded in 2017 and backed by prominent investors like Andreessen Horowitz, Y Combinator, and Allegis Ventures, Ambient.ai is a Series B company poised for significant growth. We offer a unique opportunity to join a mission-driven organization with a groundbreaking product and an impressive roster of clients, including industry leaders like Adobe, TikTok, Gap, and SentinelOne.