Technical Account Manager

📋 Description

• • Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
• • Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
• • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
• • Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
• • Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
• • Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
• • Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
• • Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
• • Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.
• • 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
• • A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear.
• • Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers.
• • Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself.
• • Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.
• • You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight.
• • Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you).
• • Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
• • Time spent at a developer tools or infrastructure company.
• • Hands-on coding in Python, JavaScript/TypeScript, or Go.
• • Open source contributions. What you've shipped tells us how you think.
• • Early-stage startup experience. You've not just run the playbook, you've written the playbook.
• • An opportunity to build something truly impactful to the world
• • Contribute to open source alongside world-class engineers
• • Competitive salary and equity package
• • Health, dental, and vision benefits
• • Flexible vacation policy
• • LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [email protected].