Technical Account Manager

📋 Description

• • Ambient.ai is at the forefront of revolutionizing physical security with its cutting-edge agentic AI platform, and we are seeking a highly skilled and motivated Technical Account Manager (TAM) to join our dynamic team in New York City. This pivotal role is designed for individuals who excel at bridging the gap between complex technology and enterprise-level customer success, ensuring our world-leading clients can fully leverage our AI-powered security solutions to prevent incidents and optimize their operations. As a TAM, you will be instrumental in guiding some of the globe's largest enterprises through the successful deployment, adoption, and ongoing utilization of our highly configurable platform within their intricate security infrastructures.
• • This position is uniquely positioned, diverging from traditional Customer Success or purely post-sales engineering roles. It demands a blend of exceptional customer leadership, a deep-seated technical curiosity, and a robust capacity for execution. The ideal candidate will possess the ability to rapidly build rapport and credibility with diverse technical and operational teams, foster clarity and alignment among multiple stakeholders, and maintain consistent momentum from initial implementation through to long-term adoption and strategic expansion.
• • If you thrive on tackling complex customer challenges, possess an insatiable appetite for learning nuanced technologies, and are driven by the prospect of transforming large-scale enterprise deployments into tangible, impactful business outcomes, this role offers unparalleled opportunities for high-impact contributions, significant visibility, and substantial ownership.
• • Your primary responsibility will be to own the complete customer lifecycle post-sale, encompassing implementation, onboarding, rigorous testing, comprehensive training, and seamless operational rollout. You will act as the primary technical liaison, ensuring customers achieve their desired security outcomes and maximize the value derived from the Ambient.ai platform.
• • You will proactively partner with key customer stakeholders across various departments, including security operations, IT infrastructure, general operations, and executive leadership. This collaboration will involve defining clear, measurable goals, establishing success criteria, and meticulously tracking progress towards achieving these outcomes, ensuring a shared understanding of objectives and results.
• • A core aspect of this role involves developing profound expertise in the Ambient.ai platform. You will not only master its functionalities but also guide customers on how to strategically apply these capabilities within their unique, real-world operational environments, translating technical features into practical security enhancements.
• • Navigating the inherent technical and operational complexities of enterprise deployments is a critical function. You will be adept at deconstructing ambiguous challenges into actionable, well-defined next steps, fostering cross-functional alignment to drive solutions and overcome obstacles efficiently.
• • Building and nurturing trusted, long-term relationships with both the day-to-day users of the platform and senior executive stakeholders is paramount. This involves consistent communication, proactive problem-solving, and demonstrating a deep understanding of their business needs and security objectives.
• • You will serve as a vital conduit for customer feedback and field insights, diligently capturing this valuable information to inform and influence improvements in our product development roadmap, internal processes, and go-to-market strategies, thereby contributing to the continuous evolution of Ambient.ai.
• • Proactively identifying opportunities to deepen customer engagement, enhance their security posture, and expand the strategic partnership over time will be key to driving mutual growth and success.
• • This role requires a commitment to client success, including up to 30% travel to customer sites to foster strong relationships and ensure seamless project execution.