Job Overview
Location
Tokyo
Job Type
Full-time
Category
Customer Success
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • Technical Account Manager role focused on providing white-glove support for enterprise customers in Japan, ensuring seamless adoption and optimal use of Contentsquare’s experience intelligence platform.
- • Day-to-day responsibilities include managing complex customer projects, troubleshooting technical issues, collaborating with cross-functional teams, and serving as the primary technical liaison between customers and internal engineering, product, and support teams.
- • Contentsquare is a global leader in experience analytics with 15 offices worldwide, committed to building an inclusive, innovative culture where employees are empowered to drive impact and grow professionally.
- • In this role, you will deepen your expertise in digital analytics platforms, strengthen stakeholder management and technical communication skills, and gain exposure to large-scale enterprise implementations while contributing to customer success and retention in the APAC region.
🎯 Requirements
- • Proven experience in technical account management, customer success, or a related client-facing technical role
- • Strong technical aptitude with ability to understand and explain web/app analytics, data tracking, and platform integrations
- • Excellent communication and interpersonal skills, with fluency in both English and Japanese
- • Experience working with enterprise clients and managing multiple stakeholders in a fast-paced environment
- • Ability to troubleshoot technical issues and collaborate effectively with engineering and product teams
- • Strong organizational skills, attention to detail, and a proactive, customer-centric mindset
🏖️ Benefits
- • Opportunity to work with a global leader in experience analytics and scale your career in a high-growth environment
- • Collaborative, inclusive workplace culture that values learning, innovation, and employee well-being
- • Exposure to marquee customers and complex technical challenges across industries
- • Professional development opportunities within a growing Customer Support and Customer Success organization
- • Hybrid or flexible work arrangements (implied by global team structure and modern work practices)
- • Access to cutting-edge technology and ongoing training in digital experience analytics
Skills & Technologies
About ContentSquare SAS
ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.
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