Job Overview
Location
New York Office
Job Type
Full-time
Category
Marketing
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end customer journey for strategic accounts, from contract signature through onboarding, go-live, and ongoing success and expansion.
- • Serve as the primary point of contact for enterprise and upper mid-market clients, managing day-to-day relationships and ensuring long-term satisfaction and retention.
- • Lead technical onboarding and implementation for customers integrating with Kombo’s unified API connecting to 120+ HR, payroll, assessment, LMS, and recruiting platforms.
- • Collaborate directly with Solutions and Engineering teams to troubleshoot integration issues, align on technical requirements, and ensure seamless deployment.
- • Design and execute structured Quarterly Business Reviews (QBRs) focused on customer value, product adoption, and roadmap alignment.
- • Identify and cultivate expansion opportunities within existing accounts, including new use cases, additional products, or integrations.
- • Partner with Sales teams to support commercial discussions, proposals, renewals, and contract expansions.
- • Build and manage a pipeline of expansion opportunities across a portfolio of strategic accounts.
- • Provide structured, data-informed feedback to Product teams based on recurring customer needs, pain points, and usage patterns across accounts.
- • Contribute to shaping and refining Customer Success playbooks, onboarding workflows, and operational processes for Kombo’s NYC office.
- • Travel to meet customers in person for key meetings and relationship-building events.
- • Work autonomously in a fast-paced, high-growth startup environment with ambiguity and rapid iteration.
- • Act as a technical bridge between non-technical stakeholders and engineering teams, translating business needs into technical requirements.
- • Drive improved Net Revenue Retention (NRR) and expansion metrics through proactive customer engagement and strategic account management.
- • Engage deeply with technical documentation, API endpoints, and integration workflows to support customer success.
- • Help prioritize the product roadmap by surfacing cross-account trends and customer-driven feature requests.
- • Contribute to building out Kombo’s Customer Success function in New York City as an early hire in the office.
🎯 Requirements
- • 3–5+ years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role
- • Proven experience owning a book of business and driving improved Net Revenue Retention (NRR) and expansion
- • Experience with APIs, integrations, or data-heavy products, including comfort with technical documentation and high-level debugging
- • Strong written and verbal communication skills with both technical and non-technical stakeholders
- • Ability to work autonomously and structure your own work in a fast-paced, ambiguous startup environment
- • Eagerness to work in-office in NYC 4+ days per week
🏖️ Benefits
- • $180K–$220K OTE compensation
- • Opportunity to join a high-growth startup tripling team and revenue next year
- • Early hire role in building out Customer Success and the NYC office
- • Exposure to 120+ HR, payroll, LMS, and recruiting platforms through Kombo’s unified API
Skills & Technologies
About Kombo
Kombo is a digital platform that simplifies and streamlines the process of booking and managing appointments for various services. It connects users with a wide range of professionals, including hairdressers, beauty salons, therapists, and more, allowing them to easily discover, compare, and book services online. The platform offers features such as real-time availability, secure online payments, and appointment reminders, aiming to provide a seamless and convenient experience for both customers and service providers. Kombo focuses on enhancing customer engagement and operational efficiency for businesses within the service industry through its user-friendly interface and comprehensive booking system.
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