Technical Account Manager

LiveKit, Inc.

Job Overview

Location

Remote, U.S

Job Type

Full-time

Full Job Description

📋 Description

• Own the long-term technical relationship with a portfolio of strategic accounts, serving as their primary expert on LiveKit’s platform and representing their needs internally.
• Drive architecture reviews and design consultations to assess customer deployments, model growth trajectories, and guide them toward scalable solutions on LiveKit’s infrastructure.
• Identify capability gaps between customers’ current implementations and LiveKit’s platform features to deepen product adoption and unlock new use cases.
• Orchestrate cross-functional efforts across Developer Success Engineers, Forward Deployed Engineers, support, and engineering teams to resolve technical issues and deliver customer outcomes.
• Translate customer feedback and field signal into actionable product, pricing, and positioning insights that influence LiveKit’s roadmap and strategic direction.
• Lead executive business reviews that connect platform health to business outcomes, surface technical risks proactively, and align both customer and LiveKit leadership on next steps.
• Serve as the primary point of contact during critical escalations, ensuring customer leadership is informed and supported during high-stakes incidents.
• Conduct on-site engagements with customers for major product launches, executive reviews, and key milestone events.
• Spot early signals of expansion opportunities and hand off qualified leads cleanly to the sales team without carrying a quota.
• Build and refine the Technical Account Manager playbook from the ground up, defining engagement models, success metrics, and operational workflows for future TAM hires.
• Maintain a proactive system for tracking customer health, anticipating issues before they escalate, and ensuring consistent value delivery across the portfolio.
• Communicate with precision in both written and verbal formats, tailoring messaging for engineering teams and executive stakeholders alike—delivering clear, unsoftened technical recommendations when needed.
• Rapidly ramp on new customer tech stacks, achieving meaningful technical conversations within days rather than weeks.
• Act as the trusted technical voice for sophisticated voice AI and real-time engineering teams, earning their confidence through deep technical credibility and consistent reliability.
• Contribute to shaping the first TAM function at LiveKit, setting the standard for how strategic customer relationships are managed as the company scales.

🎯 Requirements

• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or senior engineering role with heavy customer exposure
• Proven track record as the trusted technical advisor for engineering customers, especially in complex or ambiguous technical scenarios
• Fluency in developer-platform fundamentals including APIs, SDKs, frameworks, and deployment patterns
• Familiarity with real-time, distributed, or developer-platform systems and their scalability challenges
• Ability to own a customer portfolio with proactive health tracking, not just reactive firefighting
• Strong written and verbal communication skills with precision for both engineering and executive audiences

🏖️ Benefits

• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy
• Opportunity to contribute to open source alongside world-class engineers
• Opportunity to build a foundational function at a high-growth startup
• Work on infrastructure powering voice AI for major companies like OpenAI, Salesforce, and Spotify

Skills & Technologies

Python

JavaScript

TypeScript

Remote

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LiveKit, Inc.

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About LiveKit, Inc.

LiveKit provides open-source and cloud infrastructure for real-time audio and video applications, offering SDKs, APIs, and managed services that enable developers to embed scalable WebRTC-based communication into apps with features such as live streaming, video calls, and AI-driven voice agents.

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