Technical Account Manager Architect - Singapore

ClickHouse, Inc.

Job Overview

Location

Singapore (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Join ClickHouse, a Forbes Cloud 100 company and a leader in real-time analytics, data warehousing, observability, and AI workloads, as a Technical Account Manager (TAM) Architect based remotely in Singapore. This pivotal role within our Support Services team offers a unique opportunity to blend ongoing consultative support with deep technical expertise, directly impacting the success of our strategic enterprise customers across the APJ region.
• As a TAM Architect, you will be instrumental in ensuring our customers derive maximum value from the ClickHouse platform. Your responsibilities will span a dynamic range, with approximately 50% of your time dedicated to case-initiated consultative support. This involves proactively engaging with strategic users, customers, and prospects identified by our Sales team to guide them through onboarding processes, production launches, and Proofs of Concept (POCs). You will provide expert architectural, technical, and migration guidance, acting as a trusted advisor to help them overcome challenges and achieve their data goals.
• The remaining 50% of your role will focus on core TAM functions. This includes leading projects, managing escalations, and orchestrating meetings to ensure sustained customer success. You will take ownership and provide oversight for Level 3 (L3) Support Cases and critical escalations, collaborating closely with our L1/L2 Support teams to ensure swift and effective resolution. Your insights will be invaluable in shaping the future of our product, as you partner closely with ClickHouse Product Management, Engineering, and Sales teams to contribute to roadmap development and account planning.
• This role demands a proactive and hands-on approach. You will be expected to be present and available, adhering to scheduling requirements and undertaking regional travel (estimated up to 35% of the time) for essential onsite customer visits. This ensures high-quality, 24x7 support in a global, distributed environment. Beyond direct customer engagement, you will also contribute to the growth and development of the Support Services team by assisting with hiring and mentoring new team members. Furthermore, you will play a key role in enhancing our knowledge base and educational resources by developing and contributing to documentation, Knowledge Base articles, ClickHouse Learning materials, Reference Architectures, and QA needs.
• Success in this role hinges on a highly technical aptitude combined with a strong focus on delivering practical, impactful solutions. You must possess excellent communication skills, enabling you to effectively engage with both internal teams and external customers. A solid background in consulting, support, and project management is essential. You will thrive in an environment that values teamwork, global collaboration, empathy, and a passion for solving complex technical challenges. We are looking for individuals with a sense of adventure and urgency, driven by the mission to build the most scalable, highest-performing, and largest databases on the planet.
• ClickHouse is recognized on the 2025 Forbes Cloud 100 list, underscoring our position as one of the most innovative and fast-growing private cloud companies. With over 3,000 customers and rapid ARR growth, we are at the forefront of real-time analytics, data warehousing, observability, and AI workloads. Our recent $400M Series D financing round validates our accelerated momentum. Join us in transforming how companies leverage their data and be a part of a company that is defining the future of data analytics.
• This role is ideal for a seasoned professional who is self-driven, curious, and eager to continuously learn and grow within a dynamic, high-growth technology company. You will be at the forefront of innovation, working with cutting-edge technology and a diverse set of global customers.

🎯 Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
• Technical breadth and depth in subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with Support Services, Engineering, and Sales teams.

🏖️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly, operating in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member receives stock options.
• Time off - Generous entitlement in other countries (flexible time off in the US).
• A $500 Home office setup stipend for remote employees.
• Global Gatherings – Opportunities to engage with colleagues at company-wide offsites for in-person connection.

Skills & Technologies

AWS

Azure

GCP

Kubernetes

Linux

Senior

Remote

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ClickHouse, Inc.

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About ClickHouse, Inc.

ClickHouse, Inc. develops and supports the ClickHouse open-source column-oriented database management system optimized for online analytical processing. The company provides a cloud-hosted version and enterprise services including support, consulting, and training. Its technology enables real-time analytical queries on petabyte-scale datasets with high compression and performance. Founded by the original creators of ClickHouse, the company serves financial services, telecommunications, e-commerce, and observability markets worldwide.

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