Technical Account Manager - DACH

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical point of contact for high-value enterprise customers on Perk’s Spend platform, ensuring seamless technical support and strategic guidance.
• Build and maintain long-term relationships with customers by understanding their unique business objectives and aligning Perk’s platform capabilities to meet those needs.
• Provide expert guidance on platform setup, configuration, and optimization, enabling customers to fully leverage Perk’s automation features for travel, expenses, and invoice processing.
• Scope and coordinate complex technical changes with Professional Services or implementation partners, maintaining technical oversight throughout the implementation lifecycle.
• Act as the escalation point for high-priority technical issues, resolving them promptly and ensuring minimal disruption to customer operations.
• Equip Account Managers with technical insights—including adoption metrics, configuration complexity, and risk factors—to support renewal and expansion conversations.
• Systematically collect, analyze, and relay customer feedback to Product and Engineering teams to influence the product roadmap and improve platform functionality.
• Stay current with industry trends, SaaS best practices, and emerging technologies to proactively recommend enhancements and optimizations to customers.
• Maintain deep, up-to-date knowledge of Perk’s platform architecture, integrations, API capabilities, and product roadmap to deliver accurate and authoritative technical advice.
• Translate technical concepts into clear, actionable guidance for non-technical stakeholders, including C-suite executives and finance teams.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure alignment on customer outcomes and platform evolution.
• Support the onboarding and adoption journey of enterprise clients by identifying technical roadblocks and driving resolution through structured problem-solving.
• Contribute to the development of internal knowledge bases and technical playbooks based on real-world customer interactions and emerging patterns.
• Participate in customer health reviews and quarterly business reviews, presenting technical status, risks, and opportunities to key stakeholders.
• Ensure all customer interactions reflect Perk’s values of ownership, 7-star experience, and teamwork, consistently exceeding expectations in service delivery.

🎯 Requirements

• 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
• Proven track record of successfully managing customer relationships and delivering technical solutions
• Fluent in German and English — written and verbal, from technical admin to C-suite
• Strong technical aptitude with the ability to quickly grasp complex technical concepts
• Commercial awareness: understand how technical health connects to retention and renewal outcomes
• Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment

🏖️ Benefits

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with generous vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through Life Insurance
• Join unforgettable Perk events, including the annual summer party
• Always feel supported with Spring Health, providing 12x therapy and 12x coaching sessions for you and your loved ones

Skills & Technologies

Spring

REST

Hybrid

Degree Required

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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