Technical Account Manager - DACH

Perk.com Inc.

Job Overview

Location

Munich

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical point of contact for high-value enterprise customers on Perk’s Spend platform, ensuring seamless technical support and relationship management.
• Develop and maintain deep expertise in the Perk platform, including its architecture, configuration options, integrations, and product roadmap to guide customers effectively.
• Lead customers through end-to-end program setup, configuration, and optimization, tailoring the platform to meet specific business objectives with precision and speed.
• Scope and coordinate complex technical changes with Professional Services or implementation partners while retaining full technical oversight throughout the process.
• Act as the escalation point for high-priority technical issues, resolving them promptly and ensuring minimal disruption to customer operations.
• Provide Account Managers with critical technical context—including adoption metrics, configuration complexity, and technical risks—to inform renewal and expansion discussions.
• Systematically collect, analyze, and relay customer product feedback to Product and Engineering teams, translating real-world usage into actionable product improvements.
• Stay current with industry trends and best practices in spend management, AP automation, and ERP systems to offer proactive, strategic recommendations to customers.
• Maintain strong, long-term relationships with key stakeholders across technical, operational, and executive levels within customer organizations.
• Collaborate cross-functionally with Sales, Product, and Engineering to align customer needs with platform capabilities and roadmap priorities.
• Utilize AI-enabled tools to enhance account research, customer interaction efficiency, and information synthesis, while applying sound judgment to verify outputs and prioritize human-led insights.
• Operate within Perk’s IRL-first work model, collaborating in-person at the Munich office three days per week to foster connectivity, creativity, and team cohesion.
• Ensure all customer communications are delivered fluently in both German and English, from technical documentation to C-suite presentations.
• Contribute to a culture of ownership, curiosity, and 7-star customer experience by consistently exceeding expectations in technical support and strategic guidance.

🎯 Requirements

• 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
• Proven track record of successfully managing customer relationships and delivering technical solutions
• Fluent in German and English — written and verbal, from technical admin to C-suite
• Strong technical aptitude with the ability to quickly grasp complex technical concepts
• Commercial awareness: understanding how technical health connects to retention and renewal outcomes
• Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment

🏖️ Benefits

• 30 days of annual leave plus all public holidays
• Choice of gym membership (Urban Sports Club) or BVG public transport ticket
• Competitive compensation paired with equity in Perk
• Comprehensive wellbeing support through Spring Health (12 therapy and 12 coaching sessions for you and loved ones)
• Up to 20 “Work From Anywhere” days annually
• Fully paid four-week sabbatical after five years with Perk

Skills & Technologies

Spring

REST

Hybrid

Degree Required

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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