Technical Account Manager (French Speaking)

SOTI Inc.

Job Overview

Location

Romania - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Account Manager (French Speaking) at SOTI Inc., you will serve as a trusted advisor to enterprise customers, ensuring they derive maximum value from SOTI’s mobile and IoT device management solutions while building long-term, strategic relationships.
• Day to day, you will onboard enterprise customers, conduct Quarterly Business Reviews, provide technical consultancy, manage support case escalations, lead discovery calls for paid work orders, gather product feedback for development teams, maintain detailed business profiles and knowledge base documents, and mentor new hires in Enterprise and Professional Services.
• SOTI is a global leader in mobile and IoT management solutions, serving over 17,000 enterprise customers worldwide, with a culture rooted in innovation, personal growth, and collaboration, where employees are encouraged to work with cutting-edge technologies and make a tangible impact.
• In this role, you will deepen your expertise in enterprise mobility, strengthen your technical and consultative skills, gain exposure to leading technologies through partnerships with tech giants, and grow into a trusted strategic advisor capable of influencing product direction and driving customer success at scale.

🎯 Requirements

• Minimum 4+ years in advanced technical positions such as implementation specialist, technical support, or solutions architect, with direct customer advocacy and engagement experience in post-sales or professional services functions
• Strong understanding of mobility technologies and working knowledge of Android, Apple, and Windows Operating Systems
• Excellent problem solving, analytical, and communication skills, with the ability to explain complex technical concepts to diverse audiences and build relationships with large enterprises
• Experience in technical documentation and ability to train various audiences on SOTI software, both in person and remotely
• Robust understanding of networking concepts (TCP/IP, SSL/TLS, firewalls, routing) and Windows Server administration (LDAP/AD, services, troubleshooting)
• Fluency in French and Romanian, with excellent English verbal and written communication skills

🏖️ Benefits

• Opportunity to work with leading edge technologies and complex, interesting projects as part of highly collaborative and agile teams
• Exposure to SOTI’s partnerships with leading tech giants, keeping you at the forefront of emerging technologies
• A culture that emphasizes personal growth, continuous innovation, and fun, rooted in SOTI’s humble origins and industry-leading position
• Chance to make your mark in a fast-paced, global environment and be part of something big
• Access to professional development through SME meetings, manifest testing, and contributions to webinars and documentation
• Supportive environment that encourages taking initiative, working with minimal supervision, and mentoring new hires

Skills & Technologies

Android

SSL

Remote

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SOTI Inc.

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About SOTI Inc.

SOTI Inc. offers the SOTI ONE Platform, a suite of mobile-first business operation tools. Their products include SOTI MobiControl for mobility management, SOTI XSight for analytics-based insights, SOTI Snap for rapid mobile app creation, and SOTI Connect for printer lifecycle management. They serve industries such as retail, healthcare, transportation, and field services. SOTI Pulse is their online community where SOTI partners and customers collaborate. The company highlights its global reach through customer stories, including one instance of a single IT person managing over 100,000 Android devices located around the world using SOTI MobiControl.

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