Technical Account Manager - GRC/Identity Governance

Delinea Inc.

Job Overview

Location

U.S. Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the technical subject matter expert for the Fastpath product family, including solutions for access risk management, Segregation of Duties analysis, automated user access certifications/reviews, change tracking in business applications, and compliance reporting.
• Act as the customer's trusted advisor to maximize value from their Fastpath deployment, accelerate issue resolution, guide effective use of access governance features, and help derive measurable ROI through reduced audit effort and risk exposure.
• Regularly monitor customer health metrics (module usage, report execution, time in application, etc.) and share insights with relevant internal teams to support renewals, expansions, and proactive engagement.
• Deliver remote services to new and existing customers, including configuration guidance, onboarding to Fastpath modules, training on audit workflows, SoD rulesets, and reporting tools.
• Engage swiftly with customers to resolve high-priority issues related to access data accuracy, certification campaigns, risk quantification, or integration with business applications.
• Track product updates, new features, emerging compliance requirements, and potential impacts; proactively communicate changes to customers and advocate for their needs in product roadmap discussions with Engineering and Product Management.
• Conduct regular review sessions to validate platform configurations for alignment with audit/compliance objectives.
• Document customer environments, access profiles, risk mitigations, and control evidence; share details with internal support and engineering teams to enable faster root-cause analysis and resolution.
• Coordinate participation in early access programs for new Fastpath releases, identify opportunities to influence product direction, and support beta testing/validation focused on audit and compliance use cases.
• Subject to travel and safety restrictions, visit customer sites (primarily North America) for Quarterly Business Reviews, compliance assessments, or deep-dive workshops on access governance.
• Maintain high performance levels with customers, measured through satisfaction surveys and compliance outcomes.
• Build and leverage relationships across Delinea to mobilize resources quickly for customer challenges.
• Develop and present executive-level reports summarizing access risk posture, certification progress, key compliance themes, and actionable insights from global escalations.

🎯 Requirements

• 4+ years of experience in a similar technical advisory or success role, such as Customer Success Manager, GRC Consultant, Audit/Compliance Specialist, Internal Audit professional, or Professional Services Consultant focused on access governance.
• Strong background in compliance, audit, or internal audit functions, with practical experience addressing challenges in control evidence collection, audit reporting, Segregation of Duties, and IT General Controls (ITGC).
• Hands-on knowledge of enterprise applications and processes (e.g., ERP systems like SAP, Oracle, Microsoft Dynamics, NetSuite; HCM/CRM platforms) typically involved in access governance and compliance initiatives.
• Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g., for SoD analysis, user access reviews, access certifications, or audit automation) is a significant advantage.

🏖️ Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits, including healthcare insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Skills & Technologies

Remote

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Delinea Inc.

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About Delinea Inc.

Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.

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