Technical Account Manager, Partnerships

📋 Description

• • Own the technical operating rhythm for a portfolio of reseller and partnership accounts, ensuring technical success and alignment across all stakeholders.
• • Partner with Account Executives to define, scope, and track partner-driven customer work and identify future opportunities tied to partner-led initiatives.
• • Coordinate across partner teams, financial institution customers, and internal Atomic teams (Implementation, Support, Product, Engineering) to maintain clarity on ownership, next steps, risks, and timelines.
• • Consult with partners on implementation patterns, support workflows, user experience, operational readiness, and industry best practices for embedded financial solutions.
• • Develop and maintain reusable partner-facing and financial institution-facing enablement materials, including welcome packets, onboarding templates, one-pagers, and support guides.
• • Identify recurring partner issues, support patterns, and product or process gaps, and translate them into scalable, durable improvements to systems or documentation.
• • Lead partner status calls and internal planning meetings with the appropriate attendees, ensuring clear decision trails and documented action items.
• • Escalate technical, support, scope, and timeline risks early, providing evidence, customer impact analysis, and recommended paths forward to internal leadership.
• • Clarify and document ownership boundaries between partners, Atomic Support, Implementation, Product, Engineering, and GTM teams to prevent overlap or gaps in accountability.
• • Maintain clean systems of record for all partner accounts, including timelines, decisions, risks, and ownership assignments.
• • Communicate technical concepts — including APIs, webhooks, authentication, integration workflows, and support handoffs — clearly to both technical and non-technical audiences.
• • Demonstrate strong operational discipline by proactively managing ownership, deadlines, and risk tracking across multiple concurrent partner accounts.
• • Cultivate deep curiosity about partner and customer business models, going beyond ticket resolution to understand underlying needs and strategic goals.
• • Recognize patterns across partner interactions and leverage them to create standardized processes, documentation, and enablement tools that improve efficiency and reduce repeat issues.
• • Serve as the primary technical point of contact for partners, ensuring seamless collaboration and alignment with Atomic’s product and service offerings.
• • Support the growth of Atomic’s partner ecosystem by enabling partners to deliver high-quality, technically sound implementations to end customers.
• • Maintain a structured, proactive approach to partner account health, continuously monitoring for signs of technical friction, satisfaction gaps, or scalability concerns.
• • Act as a bridge between partner feedback and internal Product and Engineering teams, ensuring customer and partner insights inform product evolution.
• • Ensure all partner communications are professional, precise, and aligned with Atomic’s brand and operational standards, whether in written updates, presentations, or calls.
• • Manage a balanced portfolio of partner accounts with varying levels of complexity, prioritizing based on technical risk, customer impact, and strategic value.
• • Continuously refine enablement materials and processes based on real-world partner feedback and implementation outcomes.
• • Drive consistency in partner onboarding and technical support experiences across the entire portfolio.