Job Overview
Location
Philippines
Job Type
Full-time
Category
Software Engineering
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Technical Account Manager at ClickUp, you will serve as a trusted technical partner and strategic advisor to customers, ensuring they achieve measurable business outcomes through effective adoption and optimization of the ClickUp platform, including its AI and automation capabilities. This role is critical in driving customer success, retention, and expansion by bridging technical expertise with consultative engagement.
- • You will manage a defined book of business, owning day-to-day execution for assigned accounts while collaborating with senior TAMs and cross-functional teams to deliver consistent value, monitor account health, and support long-term growth through structured onboarding, adoption plays, and proactive risk management.
- • You will support end-to-end onboarding and implementation for new customers, translating functional and technical requirements into ClickUp solutions using established discovery frameworks, templates, and project plans, while guiding customers through setup, integrations, and change management under the mentorship of senior TAMs.
- • You will monitor account health by tracking utilization, feature adoption, and stakeholder engagement, executing standard adoption plays and review cadences to maintain or improve health, identifying risks early, and partnering with senior TAMs to build and execute recovery plans when needed.
- • You will conduct Intake → Execution → Reporting (IER) workflow mapping cycles using established guides and templates to analyze customer processes, recommend optimizations based on best practices, and maintain clear documentation of workflows, data models, and configuration decisions.
- • You will drive AI enablement by supporting the adoption of ClickUp AI across customer workflows, configuring and testing standard AI automations, providing training on prompt design and usage patterns, and tracking AI consumption to surface opportunities for deeper adoption.
- • You will act as the technical partner in customer success and expansion initiatives, connecting product usage to business value using established frameworks, identifying expansion signals from usage patterns, and passing qualified leads to Sales and Customer Success teams for follow-up on renewals, upsells, and AI-driven opportunities.
- • You will collaborate closely with account teams, Product, and Services to align delivery with customer success, share actionable feedback and insights to improve the customer experience, and contribute execution context to complex initiatives while relying on senior leaders for strategic decisions.
🎯 Requirements
- • Solid understanding of the ClickUp platform, including its core features, automation logic, integrations, and AI Agent functionality, with the ability to apply documented solutions to customer use cases and learn new features quickly.
- • Familiarity with generative AI concepts, prompt design, and automation frameworks, enabling implementation of standard AI use cases and knowing when to escalate complex scenarios to senior TAMs or specialists.
- • Strong consultative discovery skills, including workflow analysis for common business processes, using structured guides to identify friction points and map customer needs into ClickUp solutions using existing best practices.
- • Demonstrated project and program management abilities, capable of managing multiple accounts and workstreams with regular check-ins, proactive follow-through, and effective time management.
- • Comfort using dashboards and metrics to interpret usage data, communicate account health, adoption, and ROI, and deliver clear, actionable recommendations within established frameworks.
- • Excellent customer engagement skills, including executive presence, clear communication, expectation setting, and follow-through, with the ability to build trust by reliably executing agreed-upon plans.
🏖️ Benefits
- • Opportunity to work with a pioneering AI-powered workspace platform that is redefining the future of work for millions of teams globally.
- • Access to structured onboarding, mentorship from senior Technical Account Managers, and continuous learning in ClickUp’s evolving platform, AI, and automation capabilities.
- • Exposure to cross-functional collaboration with Product, Sales, and Customer Success teams, enabling growth in technical, strategic, and advisory skills.
- • Clear pathways for career progression within the Technical Account Management and Professional Services organization based on impact, ambition, and grit.
- • Support for professional development through training, playbooks, templates, and guided execution on real customer accounts.
- • Inclusive, innovative culture that values potential, learning, and the drive to improve how people work, regardless of background.
Skills & Technologies
Remote
About Mango Technologies, Inc.
ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.
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