Job Overview
Location
Brazil - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Technical Account Manager - Tech Touch at CrowdStrike, you will serve as a key technical liaison between customers and internal teams, ensuring seamless onboarding, ongoing support, and successful renewals while contributing to the company’s mission of stopping breaches through its AI-native cybersecurity platform.
- • Day to day, you will act as a technical contact for customers, participate in onboarding, conduct quarterly health checks and business reviews, manage on-call rotations during business hours, escalate issues when needed, leverage internal expertise and knowledge bases to resolve technical inquiries, drive support case resolution, identify and mitigate renewal risks, collaborate with sales and internal teams to ensure successful renewals and upsells, and share best practices through technical team communications.
- • You will join a global cybersecurity leader renowned for innovation, customer obsession, and a culture of autonomy and impact, where employees are empowered to grow while protecting organizations across industries from evolving threats.
- • In this role, you will deepen your technical expertise in enterprise security and cloud platforms, strengthen your customer success and consultative skills, gain exposure to cross-functional collaboration with engineering and sales teams, and build a career path in technical account management within a high-growth, mission-driven technology company.
🎯 Requirements
- • Bachelor’s Degree or equivalent experience
- • Experience working with Windows Operating Systems
- • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
- • Excellent customer service skills and ability to quickly establish technical credibility with customers
- • Excellent written and verbal communication skills
- • Professional fluency in English
- • Proven problem-solving skills
- • Collaborative attitude
- • Commitment to customer success
🏖️ Benefits
- • Market leader in compensation and equity awards
- • Comprehensive physical and mental wellness programs
- • Competitive vacation and holidays for recharge
- • Paid parental and adoption leaves
- • Professional development opportunities for all employees regardless of level or role
- • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- • Vibrant office culture with world class amenities
- • Great Place to Work Certified™ across the globe
Skills & Technologies
About CrowdStrike Holdings, Inc.
CrowdStrike Holdings, Inc. provides cloud-delivered cybersecurity through the Falcon platform, combining next-generation antivirus, endpoint detection and response, threat hunting, and IT hygiene. Its AI-driven analytics correlate trillions of events weekly to identify malware-free intrusions, nation-state actors, and insider threats across endpoints, workloads, and identities. The company sells subscriptions, professional services, and threat intelligence to enterprises worldwide.
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