Technical Account Manager - US east coast

Geordieai Inc.

Job Overview

Location

New York City Hybrid

Job Type

Full-time

Full Job Description

📋 Description

• Own the Technical Relationship — Be the primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion.
• Project Management — Own the project plan for onboarding and major implementations end-to-end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. Run the cadence of standups/status calls, keep everyone accountable to dates, and escalate slippage before it becomes a surprise.
• Onboarding & Implementation — Guide customers through deployment, integrations, and configuration, so they see value from day one.
• Product Mastery — Become a deep expert on the Geordie platform. Troubleshoot issues, answer technical questions, and give customers confidence in how we work.
• Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding.
• Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers.
• Renewals & Expansion — Partner with our sales team to identify expansion opportunities and ensure strong technical health underpins every renewal opportunity.
• Customer Advocacy — Bring field insights back to our teams — feature requests, friction points, and what's actually happening in customer environments — so we keep building the right things and ensure the customer remains at the centre of everything we do.
• Documentation & Enablement — Build the runbooks, guides, and best-practice materials that make onboarding repeatable and support scalable.
• Cross-Functional Collaboration — Work closely with sales, engineering and product teams to deliver a seamless customer experience.
• Build the Function — As our first TAM, help shape the processes and playbooks that define how Geordie supports customers as we scale.

🎯 Requirements

• 3–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
• Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance.
• Solid technical fluency — comfortable with agent architectures, agent security, agent tooling, APIs, saas/cloud integrations, and cloud environments.

🏖️ Benefits

• Competitive salary
• Stock options
• Flexible work arrangements
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

Skills & Technologies

Python

AWS

Azure

Hybrid

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Geordieai Inc.

Visit Website

About Geordieai Inc.

Geordieai Inc. is an artificial intelligence software company that delivers AI‑powered automation and analytics solutions for enterprises. Its core offering is a configurable platform that combines natural language processing, machine learning model orchestration, and data integration to streamline business processes such as customer support, document processing, and decision‑making. The company serves industries including finance, healthcare, and retail, providing both pre‑built AI modules and custom model development services via a SaaS model. Geordieai emphasizes rapid deployment, scalability, and explainable AI, helping clients reduce operational costs while improving accuracy and insight generation. Continuous research and partnerships with academic institutions keep its technology at the forefront of AI innovation.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.