Technical Account Manager (West)

Wiz Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Account Manager (West) at Wiz Inc., you will serve as a trusted technical advisor and strategic partner to enterprise customers, driving adoption, value realization, and expansion of the Wiz cloud security platform throughout the customer lifecycle.
• Day to day, you will act as the primary technical contact for your book of up to 15 customers, guiding them through deployment, configuration, and operationalization of Wiz using cloud security best practices, monitoring emerging threats, staying current on new platform features, and resolving technical issues via email, meetings, Slack, and support tickets.
• You will develop customer success plans with measurable goals aligned to security and compliance objectives, proactively drive adoption across business units, unblock adoption challenges by collaborating with internal and external stakeholders, track value realization, and report progress in executive-friendly formats such as QBRs and executive briefings.
• You will capture customer feature requests and adoption blockers, liaise with Product and Engineering teams to influence prioritization, and advocate for customer needs across internal Wiz stakeholders to improve the platform and customer experience.
• You will manage renewal and expansion opportunities in partnership with sales and renewals teams, identify risks related to satisfaction, churn, and tenant health, cultivate relationships with C-level and practitioner stakeholders, and drive utilization and adoption targets for your book of business.
• You will contribute to scaling Wiz’s TAM organization by developing documentation, mentoring associate TAMs, building technical subject-matter expertise, and partnering cross-functionally with Product, Sales, Engineering, and Support teams to improve processes and deliver a cohesive customer experience.
• You will join a mission-driven, hyper-growth company trusted by over 50% of the Fortune 100 to secure over 230 billion files daily, operating in a rapidly expanding cloud security market where your impact can be significant and your growth accelerated.
• You will deepen your expertise in cloud security, CNAPP use cases, container and DevOps technologies, and enterprise account management while working with a global team of Wizards across 20+ countries who value innovation, collaboration, and world-class talent.

🎯 Requirements

• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect)
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience
• Strong understanding of at least one cloud service provider (AWS, GCP, Azure, or OCI), ideally with a certification such as Certified Solutions Architect or Certified DevOps Engineer
• Familiarity with cloud-security best practices, common threat models, CNAPP use cases, container technologies (Docker, Kubernetes), DevOps tools (CI/CD, IaC, version control), and Linux/Windows operating systems concepts
• Proven track record of managing a book of business with 5-10+ enterprise customers, building and maintaining relationships, driving outcomes, exceeding targets, and using CRM and log analysis tools to monitor customer health and inform retention strategies
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels, from practitioners to C-suite executives

🏖️ Benefits

• Medical, dental, and vision insurance
• Home Office Setup reimbursement and Monthly Connectivity reimbursement
• Flexible paid time off + 11 paid holidays
• 401(k) Retirement Savings Plan with employer match
• Employee Assistance Program (EAP), Life & Accident Insurance, Short- and Long-term Disability Insurance
• Paid leave programs including parental, pregnancy health, medical, and bereavement leave

Skills & Technologies

AWS

Azure

GCP

Docker

Kubernetes

Remote

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Wiz Inc.

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About Wiz Inc.

Cloud security company focused on protecting multi-cloud environments. Provides agentless scanning to identify vulnerabilities, misconfigurations, and exposure across AWS, Azure, and GCP. Founded in 2020 by former Microsoft security executives, it offers unified visibility, risk prioritization, and compliance automation for enterprises. The platform integrates with existing DevOps tools to enable continuous security posture management. The company serves Fortune 500 clients and achieved unicorn status within two years of founding.

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