Technical Consultant II

Workato, Inc.

Job Overview

Location

Alabang, Philippines

Job Type

Full-time

Full Job Description

📋 Description

• Onboard new customers onto Workato by providing technical consulting, guidance, and enablement to drive fast time-to-value.
• Gather integration and automation requirements from customer business and technical stakeholders and lead collaborative solution design.
• Share best practices on deployment models, governance, integration design, and build methodologies; partner with Product and Engineering teams to relay platform feedback.
• Act as a trusted advisor and customer advocate throughout the customer lifecycle.
• Conduct post-onboarding health checks and guide customers on optimization of integrations and business processes.
• Create and contribute reusable technical content including presentations, demos, best practices, architecture patterns, and online courses for customers and internal teams.
• Manage multiple concurrent projects and priorities while maintaining a high standard of customer service and delivery.
• Independently build multi-step integrations across enterprise applications using authentication, error handling, version control, and reusable components.
• Participate in CI/CD pipelines and peer code reviews for integration solutions.
• Perform gap analysis and design end-to-end workflows using standard patterns such as hub-and-spoke and event-driven architectures, balancing scalability, maintainability, and security.
• Build conditional, error-handled Workato recipes with role-based access, encrypted fields, custom connectors, and HTTP modules, adhering to Workato best practices for staging-to-production lifecycle management.
• Apply understanding of AI systems and enterprise intelligence, including prebuilt AI connectors within governed environments, and remain aware of AI ethics, privacy, bias, and transparency.
• Demonstrate familiarity with governance frameworks such as GEARS, document design decisions for traceability, and understand how governance impacts project outcomes.
• Research customer industry processes and terminology, accurately use customer vocabulary, and connect domain context to solution design with guidance from domain experts.
• Apply structured logic and pattern recognition to resolve moderately complex issues, using data and evidence to support recommendations and question assumptions.
• Manage multiple priorities with foresight, plan short workstreams independently, balance workload with contingency, and align dependencies across small teams.
• Articulate how changes in one system or team affect others, surface dependencies and handoff risks, and use diagrams to explain connections when proposing solutions.
• Move work forward proactively without reminders, coordinate to remove blockers, volunteer for stretch tasks, and remain productive under ambiguity.
• Speak up to share ideas and support team initiatives, explain reasoning respectfully with examples, and actively seek feedback to improve communication.
• Apply new learning to recurring delivery challenges, connect insights from multiple sources, learn from successes and failures, and share knowledge with peers.
• Tailor recommendations to stakeholder context, explain trade-offs and assumptions, use examples and data to support advice, and adjust based on feedback.
• Reflect others’ perspectives accurately, use calm and neutral language under tension, and address performance or collaboration issues directly and constructively.
• Deliver clear presentations in meetings and async channels, adapt emphasis to audience, and structure complex information using frameworks like problem–solution–outcome.

🎯 Requirements

• 5+ years of hands-on experience in solutions and implementation consulting.
• Working knowledge of integrations, system design principles, and app integration industry trends.
• Working knowledge of SQL, on-prem and cloud deployment models, and the SDLC end-to-end.
• Experience with one iPaaS platform (Workato, Tray, TIBCO, Boomi, MuleSoft, WebMethods, Oracle Integration Suite).
• Ability to produce quality technical documentation.
• Plus: experience with JavaScript frontend/backend; OEM/embedded SaaS or iFrame integration.

🏖️ Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership of their roles.
• Emphasis on balancing productivity with self-care.
• Vibrant and dynamic work environment.
• Access to a multitude of benefits for work and personal life.

Skills & Technologies

JavaScript

Remote

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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