Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Technical Customer Engineer at Ascertain, you will serve as the critical bridge between our AI-powered healthcare automation product and the complex operational realities of our customers, including billing teams, revenue cycle leaders, and IT departments in major health systems and specialty groups.
- • Your day-to-day work will involve on-site visits to customer locations (approximately 10-20% travel), where you will map real-world workflows such as claim denial handling, build integrations against legacy practice management systems and payer portals, troubleshoot production issues, and collaborate with our product team to generalize solutions into reusable features.
- • You will join a small, mission-driven team at Ascertain, a company backed by Northwell Health and Deerfield Management, dedicated to reducing administrative burdens in healthcare through AI agents that restore time, trust, and focus to care teams.
- • In this founding role, you will have significant ownership and impact—your direct engagement with customers will shape product evolution, improve healthcare operations, and ultimately enhance patient care by enabling more efficient and accurate administrative workflows.
🎯 Requirements
- • 4+ years of experience as a software engineer with a proven track record of shipping production systems end-to-end
- • Proficiency in Python (required), with preferred experience in FastAPI and TypeScript for full-stack development
- • Demonstrated ability to build, integrate, or work with external APIs, third-party systems, and imperfect or legacy data sources
- • Strong interpersonal skills: ability to communicate technical concepts clearly to non-technical stakeholders, build trust with hospital administrators and billing teams, and navigate ambiguous, unstructured environments
🏖️ Benefits
- • Opportunity to make a tangible impact on healthcare operations and patient care by reducing administrative burdens through AI-driven automation
- • Founding role on a small, agile team where your judgment and contributions directly influence product direction and company growth
- • Hybrid work model with remote flexibility and approximately 10-20% travel to customer sites for deep engagement and on-site problem solving
Skills & Technologies
About Ascertain, Inc.
Ascertain is a healthcare technology company that combines clinical data, artificial intelligence and operational expertise to improve health system performance. Its platform aggregates real-world clinical and claims information to generate predictive insights, optimize care pathways and measure outcomes for hospitals, payers and life-science organizations. Founded in 2022 as a joint venture between Northwell Health and Aegis Ventures, Ascertain focuses on reducing variation in care, accelerating research and enabling value-based payment models. The company delivers software tools and advisory services that translate large-scale health data into actionable strategies for quality improvement, cost reduction and population health management.
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