Job Overview
Location
Prague
Job Type
Full-time
Category
Customer Success
Date Posted
March 30, 2026
Full Job Description
📋 Description
- • As a Technical Customer Success Manager at Apify, you will serve as the trusted technical advisor and strategic partner for developers and enterprises leveraging web automation tools to solve real-world challenges — from powering AI chatbots with contextual web data to enabling market research and even aiding in humanitarian efforts like fighting child trafficking. Your role is critical in ensuring customers not only adopt Apify’s platform but derive measurable, lasting value, turning technical success into long-term loyalty and growth.
- • Day to day, you will: build deep, trust-based relationships with developer and enterprise customers by understanding their technical workflows and business objectives; proactively guide them through Apify’s SDKs, CLI, API, and Crawlee to overcome integration hurdles and optimize usage; collaborate with engineering teams to diagnose and resolve complex technical issues when customers encounter roadblocks; run engaging demos, webinars, and workshops showcasing new features and innovative use cases to drive product adoption; monitor customer health and engagement metrics to identify at-risk accounts and initiate timely interventions; uncover expansion opportunities through renewals, upsells, and cross-sells by aligning Apify’s capabilities with evolving customer needs; conduct quarterly business reviews to align on goals, ROI, and future roadmaps; advocate for customer-driven product improvements by feeding insights back to Product, Marketing, and Sales teams; and help transition low-touch accounts into high-value, strategic partnerships through tailored support and guidance.
- • You’ll join a mission-driven, engineer-led team at Apify where customer success is deeply intertwined with technical excellence and product innovation. The company culture blends rigorous technical standards with a human-first approach — valuing curiosity, ownership, and collaborative problem-solving. You’ll work closely with Product, Engineering, and Sales to shape the platform based on real user feedback, ensuring Apify remains not just powerful, but intuitive and indispensable for developers worldwide.
- • In this role, you will sharpen your ability to translate complex technical concepts into clear, actionable guidance for diverse audiences; develop strategic account management skills grounded in data-driven insights and business acumen; gain deep expertise in web automation, scraping, AI integration, and SaaS platforms; and grow into a trusted advisor who influences both customer outcomes and product direction — all while contributing to meaningful projects that have real-world impact, from advancing scientific research to protecting vulnerable communities.
🎯 Requirements
- • Proven experience in software development, web development, or web technologies (e.g., JavaScript, Python, APIs, headless browsers, proxies, or SaaS/PaaS platforms)
- • Background in customer success, product advocacy, or technical account management with hands-on experience in renewals, upsells, churn prevention, and business reviews
- • Strong technical aptitude with the ability to learn and explain Apify’s SDKs, CLI, API, and Crawlee to developer audiences
- • Excellent communication skills in English — both written and verbal — with a talent for simplifying complex topics
- • Demonstrated ability to identify growth opportunities, take initiative, and drive results through collaboration and persistence
🏖️ Benefits
- • Full-time position in Prague (Lucerna Palace) or Brno (Titanium) with optional remote work and flexible hours
- • Stock options and profit sharing, generous hardware budget, and free daily lunches in the office
- • Unlimited coffee, beer, and snacks; free entry to Prague Zoo; free Multisport card; pet-, kid-, and bike-friendly office; and fun team activities like ping-pong, chess, PS5, lightsabers, and foosball
- • Solid education and training budget, conference tickets, internal ‘Eat & Learn’ sessions, and opportunities to work across teams
- • Epic team buildings and offsites featuring adventures like biking, canoeing, and skydiving
Skills & Technologies
Python
JavaScript
Remote
About Apify Technologies s.r.o.
Apify Technologies s.r.o. operates a cloud platform that offers ready-made and custom web-scraping tools, serverless computing, and data-extraction APIs for developers and businesses. The company provides a marketplace of pre-built actors, an open-source SDK, proxy management, and storage services. It was founded in 2015 in Prague and serves clients worldwide who need reliable, scalable data collection and automation solutions.
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