Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Technical Customer Success Manager - Integrations at Agiloft Inc., you will enable customers to deploy scalable, reliable, and efficient integrations using Agiloft’s Integration Hub, driving measurable improvements in integration stability, adoption, and usage efficiency across the customer lifecycle.
- • Day to day, you will partner directly with customers and internal teams to validate integration design, reduce technical risk, accelerate time to value, identify inefficiencies, improve architecture patterns, and ensure integrations are production-ready and sustainable.
- • You will operate at the intersection of customer success, technical advisory, and product insight, contributing to customer retention and expansion by improving adoption in underutilized accounts and stabilizing high-risk environments.
- • You will build repeatable frameworks, playbooks, and review mechanisms that scale integration success across the customer base, resulting in healthier usage patterns, reduced overages, and consistent delivery of high-quality integration outcomes.
- • Agiloft is a growing, vibrant, successful company at the forefront of the contract lifecycle management (CLM) market, recognized as a leader by top analysts like Gartner, Forrester, and IDC, with a strong focus on employee experience (EX = CX) and a supportive, inclusive work environment.
🎯 Requirements
- • Proven experience in technical customer success, solutions engineering, or a similar customer-facing technical role
- • Strong understanding of integration concepts, APIs, and data flow between systems
- • Ability to validate integration design, assess technical risk, and recommend architecture improvements
- • Experience working with enterprise software platforms and supporting customer adoption and expansion
- • Familiarity with contract lifecycle management (CLM) or related enterprise SaaS solutions
- • Excellent communication and collaboration skills to partner effectively with customers and cross-functional internal teams
🏖️ Benefits
- • Support for healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day
- • Opportunity to work with a growing, successful company at the forefront of the CLM market
- • Access to multiple Employee Resource Groups (ERGs) and an inclusive workplace that values authentic self-expression
- • Role focused on driving measurable customer outcomes through technical enablement and strategic advisory
- • Exposure to powerful AI and robust integration capabilities within Agiloft’s Data-first Agreement Platform (DAP)
- • Chance to build scalable frameworks and playbooks that impact integration success across a global customer base
Skills & Technologies
About Agiloft Inc.
Agiloft Inc. provides AI-enabled contract lifecycle management and workflow software for enterprises, governments, and mid-market organizations. Its no-code platform automates contract creation, negotiation, approval, compliance, and renewal processes across legal, procurement, sales, and IT functions. The company was founded in 1991 and is headquartered in Redwood City, California, with additional offices in London and Austin. Agiloft serves Fortune 500 companies and public sector agencies globally, offering integrations with Salesforce, Microsoft, and other enterprise systems. The company is privately held and backed by FTV Capital.
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