Technical Enablement Manager, Customer Experience

Notion Labs, Inc.

Job Overview

Location

New York, New York

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Enablement Manager for Customer Experience at Notion, you will own the end-to-end learning, knowledge, and training experience for global CX teams, ensuring support teams have the skills and processes to deliver high-quality customer support.
• You will design and maintain enablement kits, build onboarding journeys, lead launch readiness, and measure training impact using metrics like CSAT, ART, and time-to-productivity to continuously improve programs.
• You will partner with CX leadership and cross-functional teams to identify skill gaps and translate them into durable learning solutions, including training materials, knowledge base resources, SOPs, and support communications.
• You will work in a hybrid model from Notion’s New York office on Anchor Days (Mondays, Tuesdays, Thursdays), collaborating in person to build and refine enablement strategies that support Notion’s mission of enhancing human work in the AI era.

🎯 Requirements

• 7+ years of experience building and leading onboarding and ongoing enablement programs, ideally for support, CX, or other customer-facing teams.
• Proven experience designing and maintaining scalable, durable learning and knowledge experiences, including comprehensive libraries of training content, knowledge base articles, and team-wide communications.
• Strong instructional design capability to translate complex product or process changes into clear, role-relevant learning and documentation.
• Comfort using metrics to define success, measure impact, and make data-informed decisions to improve training outcomes and address performance gaps.
• Skilled at cross-functional influence, driving timelines, and building repeatable processes across multiple workstreams in an evolving tech environment.
• AI literacy and excellent communication skills, including curiosity about using AI tools in workflows, clear writing, strong facilitation, and ability to tailor messaging to diverse audiences.

🏖️ Benefits

• Competitive cash compensation and equity package.
• Estimated base salary range of $165,000–$180,000 per year for New York City-based roles.
• Opportunity to work in a hybrid model with in-person collaboration on Anchor Days (Mondays, Tuesdays, Thursdays) at Notion’s NYC office.
• Access to Notion’s collaborative AI workspace and resources to innovate in customer enablement.
• Commitment to equal opportunity, reasonable accommodations, and inclusive hiring practices.

Skills & Technologies

Onsite

$165k-180k

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Notion Labs, Inc.

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About Notion Labs, Inc.

Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.

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