Technical Implementation Manager

CreatorIQ, Inc.

Job Overview

Location

Warsaw

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff, ensuring a best-in-class experience that drives high user adoption.
• Align with customers to define requirements, assess technical feasibility, and establish realistic implementation timelines for platform deployment.
• Configure the CreatorIQ platform based on customer use cases, package scope, and business objectives to enable scalable and effective adoption.
• Support technical setup activities including data imports, API integrations, system configurations, and workflow automation to ensure seamless platform functionality.
• Work directly with APIs and data mapping to translate customer data structures into platform-compatible formats, ensuring accurate and reliable data flows.
• Deliver tailored training sessions to non-technical customers, translating complex technical concepts into clear, actionable guidance aligned with their workflows and goals.
• Serve as the primary platform expert during onboarding, providing ongoing support to resolve technical issues and guide customers through configuration challenges.
• Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure alignment on customer needs and implementation outcomes.
• Gather and channel customer feedback to Product and Engineering teams to improve platform capabilities, implementation workflows, and overall user experience.
• Apply and refine implementation best practices to standardize processes, increase efficiency, and reduce time-to-value for new clients.
• Contribute to the development of automation tools and scalable implementation frameworks that enhance consistency and reduce manual effort across onboarding cycles.
• Troubleshoot and resolve technical roadblocks during the implementation phase, providing timely solutions to keep projects on schedule and within scope.
• Maintain a deep understanding of CreatorIQ’s platform features and integrations to confidently advise customers on optimal configuration and usage strategies.
• Travel up to 25% annually to support client onboarding activities, including in-person workshops, training sessions, and stakeholder meetings.
• Demonstrate a startup mentality by adapting quickly to changing priorities, embracing ambiguity, and taking ownership of outcomes in a fast-paced environment.

🎯 Requirements

• 4+ years of experience in SaaS implementation, technical onboarding, or solutions engineering
• Strong technical aptitude with hands-on experience in APIs, data mapping, workflows, and SaaS platform configuration
• Solid project management skills to manage multiple concurrent implementations
• Excellent communication skills to explain technical concepts to both technical and non-technical stakeholders
• Process-oriented mindset with a collaborative, adaptable approach and willingness to travel up to 25% annually

🏖️ Benefits

• 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave
• Medical, life, and business travel insurance
• Stock options as part of the equity-sharing program
• Stipends for cell phone, internet, home office setup, mental wellness, professional development, and tuition reimbursement
• Surprise meal stipends while working from home
• Comprehensive perks program including occasional company-funded meal opportunities

Skills & Technologies

REST

Remote

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CreatorIQ, Inc.

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About CreatorIQ, Inc.

CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.

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