Job Overview
Location
United States | Arlington, VA
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end customer onboarding for Federal clients into Knox’s FedRAMP-authorized cloud environment, from kickoff through production go-live and transition to steady-state operations.
- • Ensure customer environments fully comply with FedRAMP, NIST 800-53, and other federal security and operational requirements throughout the implementation lifecycle.
- • Serve as the primary coordinator between customer technical teams and Knox’s SRE, Security Operations, Compliance, and Engineering teams to align on controls, runbooks, access models, monitoring, and incident response.
- • Drive structured onboarding meeting cadences with compliance-aware agendas to ensure decision-making, accountability, and progress tracking across all workstreams.
- • Manage detailed project plans covering security controls, system integrations, logging, monitoring, alerting, and incident response readiness for each customer deployment.
- • Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, and escalate issues with clear mitigation plans to ensure compliance and continuity.
- • Act as a trusted technical and operational advisor to Federal customers, clarifying Knox’s shared responsibility model, production expectations, and operational workflows.
- • Coordinate external stakeholder engagements for technical deep dives, runbook reviews, security workflow validations, and go-live readiness assessments.
- • Ensure all onboarding artifacts—including documentation, meeting notes, action logs, and handoff materials—are complete, auditable, and aligned with federal audit requirements.
- • Integrate customer environments into Knox’s 24x7 SRE, NOC, and SOC workflows for monitoring, alerting, escalation, and incident response.
- • Validate that customers understand and adhere to operational SLAs, incident management processes, and change management protocols before and after go-live.
- • Facilitate seamless transitions from implementation to steady-state operations, preserving context, accountability, and operational continuity between teams.
- • Function as the connective tissue between implementation, operations, and customer success teams to ensure consistent customer experience and compliance adherence.
- • Translate complex compliance, security, and operational requirements into clear, actionable project plans and deliverables for both internal teams and external customers.
- • Maintain rigorous documentation standards to support federal audits and ensure traceability of all implementation decisions and control validations.
🎯 Requirements
- • 3+ years of experience managing complex technical implementations in regulated or compliance-driven environments.
- • Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments.
- • Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness.
- • Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes.
- • Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments.
- • Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders.
🏖️ Benefits
- • Medical, Dental, and Vision coverage
- • Life and Disability insurance
- • Employee-funded 401k plan
- • Bonus potential
Skills & Technologies
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About Knox Systems
Knox Systems is a technology company focused on providing secure and reliable solutions for data management and protection. They specialize in developing advanced software and hardware that ensures the integrity, confidentiality, and availability of critical information for businesses across various sectors. Their offerings often include robust encryption, secure storage, and comprehensive data recovery services. Knox Systems aims to empower organizations to safeguard their digital assets against evolving threats and compliance challenges, enabling them to operate with confidence and maintain business continuity. The company is dedicated to innovation and customer-centric support, striving to deliver peace of mind through superior technology and expertise.
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