Technical Instructor

Workato, Inc.

Job Overview

Location

Palo Alto, California

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Instructor at Workato, you will play a pivotal role in empowering customers, partners, and internal teams to master the Workato platform through engaging, hands-on training experiences. Your work directly contributes to customer success, platform adoption, and the realization of AI-driven automation at scale.
• Day to day, you will design and deliver instructor-led training sessions—both virtual and in-person—covering platform setup, configuration, integration, and troubleshooting. You will develop training materials including presentations, labs, and documentation, provide live demonstrations and guided exercises, assist with certification assessments, troubleshoot technical issues during training, and continuously improve content based on participant feedback and product updates.
• You will join Workato’s Education and Training team, a cross-functional group dedicated to enabling users through structured learning programs. Workato is a leader in enterprise integration and automation, trusted by 50% of the Fortune 500, recognized by Forbes’ Cloud 100, Deloitte Tech Fast 500, and Quartz as the #1 best company for remote workers. The company fosters a flexible, trust-oriented culture that values innovation, ownership, and work-life balance.
• In this role, you will deepen your expertise in iPaaS and integration technologies, refine your instructional design and facilitation skills, gain experience in certification development, and grow as a technical educator in a high-growth SaaS environment. You’ll have the opportunity to influence how enterprises learn to automate and operationalize AI at scale.

🎯 Requirements

• 3–5 years of experience in technical instruction/training delivery or solutions engineering/consulting/professional services at a SaaS/iPaaS company
• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar
• Solid understanding of integration concepts, APIs, web services, and data transformation
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration
• Excellent communication and presentation skills with the ability to explain technical concepts clearly

🏖️ Benefits

• Vibrant and dynamic work environment with flexible, trust-oriented culture
• Opportunity to take full ownership of roles and actively build the company
• Balance of productivity with self-care supported by company culture
• Recognition as an 'enterprise startup to bet your career on' by Business Insider
• Featured in Forbes’ Cloud 100 as one of the top 100 private cloud companies
• Ranked #1 best company for remote workers by Quartz

Skills & Technologies

Remote

Degree Required

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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