Job Overview
Location
Mexico City, Mexico
Job Type
Full-time
Category
Customer Success
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • The Technical Partner Support & QA Specialist role is critical to ensuring seamless support for Nuweb Group’s USA and LATAM partners during their business hours, acting as a key operational bridge between partners and internal teams to maintain high service standards and product quality.
- • Day-to-day responsibilities include providing first-line partner support via ticketing systems, email, and calls; troubleshooting and reproducing bugs; documenting issues for escalation; assisting with partner onboarding through system walkthroughs and training; and contributing to product quality by executing manual test cases and validating bug fixes.
- • Nuweb Group is a global event technology partner powering ticketing infrastructure for major brands like Formula 1, Metallica, and Disney on Ice, with a mission to be the Ticketing Engine of the World through innovative, borderless solutions.
- • In this role, you will develop deep expertise in SaaS support, technical troubleshooting, and QA processes while gaining exposure to cross-functional collaboration with Product, Engineering, and Partner Success teams, enhancing your ability to drive customer adoption and product improvement in a fast-growing tech environment.
Skills & Technologies
About Workana Limited
Workana is a leading freelance platform connecting businesses with skilled professionals across Latin America. It facilitates remote work by offering a marketplace for a wide range of services, including design, programming, marketing, translation, and administrative support. Companies can post projects, and freelancers can bid on them, fostering a dynamic and efficient hiring process. Workana emphasizes security, payment protection, and dispute resolution to ensure a trustworthy environment for both clients and freelancers. The platform aims to empower individuals and businesses by democratizing access to talent and opportunities within the digital economy.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
